Senior Sales Broker

12 hours ago

Durban, KwaZulu-Natal, South Africa Manpower Full time R400 000 - R800 000 per year
Are you a driven sales professional with a passion for relationship-building and luxury investment products? Our client, a leader in rare coins and medallions, is seeking an ambitious Senior Broker to join their retail team.

As a Senior Broker, you will play a central role in guiding clients through their investment journey, growing your own portfolio of collectors, and delivering exceptional service in a premium retail environment.

Sales & Client Growth
  • Use a diagnostic, relationship-driven sales approach aligned to company standards.
  • Continuously prospect and identify new business opportunities through networking, events, research, referrals, and database mining.
  • Review and advise on client collections to ensure they remain well-balanced and in line with company guidelines.
  • Build long-term client relationships through consistent, value-driven engagement – not just transactional calls.
  • Stay informed on global economic and political trends to effectively position products with clients.
  • Remain up to date on all new product launches, pricing, and marketing materials.
Store Operations
  • Ensure the store is open, fully operational, clean and visually aligned with the brand at all times.
  • Deliver a superior client experience across in-store, telephonic and email interactions.
  • Uphold all health, safety, security and hygiene standards.
Stock Management
  • Conduct stock counts and safeguard all merchandise according to strict company procedures.
  • Ensure accurate and attractive product displays.
Administration & Compliance
  • Maintain accurate filing, CRM capturing, and store administration.
  • Strictly adhere to all legislative and company policies, including CPA, FICA, 2nd Hand Goods Act, OHS, and Trade Exchange procedures.
  • Ensure all transactions are processed accurately and in line with company standards.
General Duties
  • Protect company assets and client-owned items.
  • Keep the store neat, tidy and compliant with brand standards.
  • Wear the company name badge at all times.
  • Assist the Broker Manager with delegated responsibilities.
Additional Expectations
During quieter periods, you will:
  • Conduct online research (including LinkedIn) to identify prospective clients.
  • Call and qualify new leads, initiating long-term relationship journeys.
  • Review client collections to identify opportunities for engagement.
  • Ensure all admin, compliance and CRM tasks are fully up to date.
A high level of awareness and vigilance regarding suspicious behaviour is essential.

Critical Success Factors
  • Meeting or exceeding individual monthly rare sales targets.
  • Representing the company brand through professional appearance, communication and conduct.
  • Delivering exceptional service aligned to the values of Know Your Customer, Operational Excellence and Above and Beyond.
  • Maintaining full compliance with administrative and legislative requirements.
Required Competencies
  • Matric (Grade 12)
  • Proven track record in sales with strong selling discipline
  • Professional, well-groomed presentation
  • Excellent verbal & written communication
  • Strong relationship-building and networking skills
  • Client-centric approach and a team-player mindset
  • Resilience, drive, optimism and the ability to think on your feet
  • Sound ethical judgement
  • Proficient in Microsoft Office and CRM systems
  • Willingness to learn, improve and follow through consistently
Please note that only suitable candidates will be contacted.

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