fleet team lead

1 week ago

Rosebank, Western Cape, South Africa Cartrack SA Full time R900 000 - R1 200 000 per year

Listing reference: cartr_000703

Listing status: Online

Apply by: 31 October 2025

Position summary

Industry: Call Centre Industry

Job category: Customer Service

Location: Rosebank

Contract: Permanent

Remuneration: Market Related

EE position: No

Introduction

Join the global leader in the telematics industry as the Fleet Team Lead and be part of a service-centric organisation focusing on the in-house design, development and installation of telematics technology and data analytics across 24 countries. The Team Lead is responsible for overseeing and managing administrative functions to ensure efficient operations within the department. The incumbent must uphold the company's commitment to providing exceptional service and support while ensuring all administrative processes are executed effectively and in compliance with company policies.

Job description

Based at our Head Office in Rosebank, you will be required to:

  • Lead and oversee daily administrative operations to ensure smooth workflow.
  • Manage and allocate tasks to administrative staff, ensuring efficiency and productivity.
  • Monitor and maintain office supplies, equipment, and other resources.
  • Ensure accurate and timely record-keeping, and documentation processes.
  • Prepare and analyse reports to provide insights on administrative functions.
  • Develop and implement procedures to enhance efficiency in administrative operations.
  • Ensure adherence to company policies and procedures in all administrative activities.
  • Handle correspondence, scheduling, and coordination of meetings.
  • Provide training and mentorship to administrative staff to enhance their performance.
  • Act as a liaison between different departments to facilitate communication and coordination.
  • Address and resolve administrative issues and concerns promptly.
  • Ensure a high standard of customer service and professionalism in all interactions.
  • Required Skills & Competencies

Minimum requirements

Experience and requirements:

  • Proven track record of leadership skills
  • Min 2- 3 years Inbound call centre experience of which at least 3 – 5 years are within a Team Lead role.
  • Strong communication and interpersonal skills.
  • Ability to analyze data and generate reports.
  • Excellent organizational and multitasking abilities.
  • Problem-solving and decision-making capabilities.
  • Attention to detail and accuracy in administrative tasks.
  • Excellent Time Management skills
  • Excellent Organisational skills
  • Proficiency in Microsoft Office Suite and administrative software.
  • Excellent problem-solving skills
  • Ability to work under pressure and meet deadlines.
  • Strong team orientation, with the ability to develop consensus within diverse groups.

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