Senior Operations Analyst

16 hours ago

Pretoria, Gauteng, South Africa Profession Hub Full time US$250 000 - US$700 000 per year

Our client is searching for a Senior Operations Analyst to join their team in Pretoria East. 

Job Purpose:

  • To provide first-line support to clients on banking products and assist in processing electronic files for clients.

Role Responsibilities:

  • Take accountability for client Bank files. Ensure that files are processed, and feedback are supplied to clients per update file.
  • Confirm file layouts from clients and submissions to the Bank.
  • Identify problems, communicate problems and follow up with the Bank or technical team.
  • Ensure that the feedback files are created per client request.
  • Maintain effective system information and ensure the updates occur timeously.
  • Attend to client queries.
  • Ensure client processes documentation is up-to-date
  • Check client and Bank Limits.
  • Monitor Account Verification Service-Realtime system and report any issues to BANK /Client.
  • Ensure that alerts are resolved.

Preferred Requirements:

  • Diploma in an administrative field
  • A minimum of 5years' experience in a similar role
  • 5+ years' experience in MS Office, especially Word and Excel
  • SQL experience
  • Sound knowledge of the Bank and Insurance industry is a MUST have

Personality Attributes:

  • Exceptional written and verbal communication skills
  • Able to keep the information confidential
  • Should exhibit excellent time management and organizational skills to complete the assigned work effectively
  • Honest and trustworthy
  • Ability to work in a team and as an individual
  • Good presentation skills
  • Ability to work under pressure and adhere to deadlines

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