Administrator (Software Solutions)

Administrative Support Assistant

Location: 
Benoni

Company: 
Innovative Solutions

Type: 
Full-Time (Monday to Friday - 8:00 to 17:00)

About Innovative Solutions

Innovative Solutions is a dynamic software solutions provider serving clients across various industries. We specialize in delivering tailored software products and ongoing support to help businesses thrive in a tech-driven world.

Our Culture

At Innovative Solutions, we live by our core values: Integrity, Innovation, Inspiration, Collaboration, Tech Savviness, Efficiency, and a Solution-Focused mindset.

Key Responsibilities

Executive & Office Support:

• Manage calendars, schedule meetings, and coordinate appointments.
• Prepare meeting agendas, take minutes, and follow up on action items.
• General office operations, including supplies, vendor coordination, and facility needs.
• Maintain organized filing systems (digital and physical).
• Track budgets and expenses.
• Support quoting, invoice processing, vendor payments, and reconciliation tasks.
• Sales & Marketing support functions.
• Utilize company software tools for task management, communication, and documentation.
• Maintain and update CRM systems, project management platforms, and shared drives.

Communication & Coordination

• Serve as a liaison between executives and internal teams.
• Draft and manage internal communications, memos, and announcements.
• Point of contact for client inquiries, ensuring timely and professional responses.
• Schedule and coordinate client meetings, demos, and follow-ups.
• Assist in preparing client-facing documents.
• Maintain accurate client records and communication logs.
• Support client onboarding and training coordination.
• Liaise with technical teams to ensure client requirements are clearly communicated.
• Track progress of client-related technical tasks and follow up on deliverables.
• Monitor support ticket systems and ensure timely resolution of client issues.
• Help prepare and distribute technical documentation and training materials.
• Maintain documentation for workflows, SOPs, and internal policies.

Qualifications & Requirements

• 1+ years of experience in an administrative, operations, or executive support role.
• Strong organizational and time management skills.
• Excellent written and verbal communication.
• Proficiency in Microsoft Office 365 Applications.
• Proficiency in other software solutions is beneficial (Support Desk, CRM, etc.)
• Basic understanding of financial processes.
• Experience coordinating with clients and internal teams.
• Ability to handle confidential information with discretion.
• Comfortable in a fast-paced, tech-driven environment.

Preferred:

• Experience in a software or technology company.
• Familiarity with support ticketing systems and client onboarding.
• Exposure to technical documentation and software support workflows.
• Proactive, solution-oriented mindset.
• Collaborative and team-oriented.
• Detail-oriented and thorough.
• Adaptable and eager to learn.
• Strong interpersonal skills.

Benefits:

• Professional development and training
• Career growth opportunities
• Supportive team environment

Job Type: Full-time

Pay: R10 000,00 - R15 000,00 per month

Application Question(s):

• Do you have reliable transportation?
• How would you describe your personality (list character traits)?
• Are you available Immediately or do you have a notice period? If so, what is the notice period?
• What is your ideal work environment?
• What interests you most about this position?

Education:

• Certificate (Required)

Experience:

• Computer / Software: 1 year (Required)
• Administrative / Admin Assistant: 4 years (Required)
• Quoting/Invoicing: 1 year (Required)
• Support Desk Ticketing: 1 year (Preferred)
• Software Solutions Industry: 1 year (Preferred)

Language:

• English (Required)

Location:

• Benoni, Gauteng 1501 (Preferred)

Work Location: In person