Genesys Cloud Consultant

1 week ago

Cape Town, Western Cape, South Africa Sabio Group Full time R250 000 - R500 000 per year
Genesys Cloud Consultant

Department: Delivery

Employment Type: Full Time

Location: Cape Town


Description Sabio is a Global company and the leading independent UK Contact Centre solution supplier.  We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions.

Sabio provides expertise and solutions that our customers' need to respond to the ever-changing world. Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications platforms, and contact centre system integration.  As Sabio we love what we do. We love to learn, we love to experiment, and we love to build the best products, deliver the customer experience we can using the best tools we can find and build. We're brave, we work hard and at our core we are about quality.  We want to be challenged and be encouraged to 'dare'. We have a strong problem-solving engineering background and 'can-do' attitude, which remains at the centre of everything we do.

We are currently looking for a passionate and enthusiastic Genesys Cloud Consultant to join our team

We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.

Key Responsibilities The candidate will be integrated in a high skilled team that deploys and maintains Genesys IVR's, reporting, and omni-channel solutions, as well as Call Recording, Workforce Management Solutions, and CRM systems from other leading software manufacturers.
 
The Job 
 
Work with the team to design and build:
  • Deployment of multi-country projects based on Genesys Cloud with CRM solutions such as Dynamics, etc...  
  • Integrate with Call Recording, Workforce Management Solutions and CRM systems from other leading software manufacturers.  
  • Flow design with Architect
  • Integration with third-party systems using web services
  • Report generation (real time and historic)
  • Creation and modification of scripts with Genesys Cloud

Skills, Knowledge & Expertise Essential:
  • Knowledge of the following Genesys Cloud CX tools and modules: 
  • Basic configuration: agents, groups, skills, roles, etc 
  • Routing: incoming and outgoing call strategies 
  • Telephony: sites, edges, trunks, outbound routes 
  • Scripting 
  • Architect: design of voice flows and digital channels, bot, integrations with DialogFlow, and with external systems via data actions. Data Tables. 
  • Data Actions: design and construction of webservices to external systems. 
  • Campaigns of various types (progressive, preview, power) 
  • Real-time reporting 
  • Digital channels: Email, Chat, integration with a social network (Whatsapp, Facebook, Twitter) 
  • Experience working on projects 
  • Spanish fluency both written and spoken
Nice to Have:
  • Certifications of Genesys Cloud (GCP-CX) 
  • Experience with Single Sign-ON (SSO) 
  • Integrations with Embeddable Framework with other CRM: Salesforce, Microsoft Dynamics 365. 
  • Integration with external reporting tools (PowerBI). 
  • Knowledge and exploitation of the Genesys API, Process Automation (triggers) and use of Workflows for more complex implementations.. 
  • Knowledge of software programming: C, Java, Javascript, .Net 
  • Experience working in Support 
  • Experience working with Agile Methodologies (specifically Scrum) 
 

Job Benefits This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include:

Pension Scheme
Remote/Flexible work
Life insurance
Private health
Plus many more (Benefits are dependant on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised. 

  • Genesys Cloud Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa Sabio Group Full time R250 000 - R500 000 per year

    Genesys Cloud ConsultantDepartment: Delivery Employment Type: Full TimeLocation: Cape TownDescriptionSabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions.Sabio provides expertise and...

  • Marketing Cloud Consultant

    14 hours ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time R500 000 - R750 000 per year

    Marketing Cloud Consultant Join a fun, Salesforce-obsessed consultancy solving complex marketing challenges Remote (Johannesburg, Pretoria, Cape Town or Durban) | R50 000 to R75 000 About Our Client Our client is a dynamic Salesforce-focused consultancy passionate about delivering bespoke solutions to complex client problems. Known for their collaborative...

  • Cloud Security Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa Integrity360 Full time R120 000 - R180 000 per year

    About UsIntegrity360 is the largest independent cyber security provider in Europe, with a growing international presence spanning the UK, Ireland, mainland Europe, Africa and the Caribbean. With over 700 employees, across 12 locations, and six Security Operations Centres (SOCs)-including locations in Dublin, Sofia, Stockholm, Madrid, Naples and Cape Town-we...

  • Enterprise Solutions Architect: CCaaS

    2 weeks ago

    Cape Town, Western Cape, South Africa EXL Full time R1 200 000 - R2 400 000 per year

    We are seeking ahighly experienced Senior Enterprise Cloud Contact Center Architectto lead the design, implementation, and operationalization ofenterprise-scale, cloud-based contact center solutions. This is astrategic and hands-on leadership rolewhere you will shape the future of customer experience, leveragingcloud platforms, AI/ML technologies, and...

  • Cloud Sales Specialist

    7 days ago

    Cape Town, Western Cape, South Africa Boardroom Appointments Full time R1 200 000 - R2 400 000 per year

    Job purpose: The role entails taking the Data Cloud value proposition to market, retaining existing business and growing market share.RequirementsThe Senior Cloud Sales Specialist needs to have a good handle on the Public Cloud platforms and at the same time can handle a clients hybrid cloud requirements and the various cloud migration strategiesThe...

  • Workforce Anyalyst

    7 days ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time R250 000 - R500 000 per year

    Basic FunctionsMonitors the queue real-time and analyzing data across different measures such as service levels or staffing interval requirements to implement Rules of engagement.Generates schedules accordingly to meet the business requirements enabling superior customer serviceAdjusts the schedules accordingly based on the actual scenarios and provide...

  • Information Technology Service Delivery Manager

    1 week ago

    Cape Town, Western Cape, South Africa EXL Full time R1 500 000 - R2 500 000 per year

    We are seeking anexperienced IT Service Delivery Managerto join our Global Technology Team. This role requires strong technical service delivery expertise, end-to-end client ownership, and proven success managinglarge-scale, global environments (800+ seats, 1000+ users, 24x7 operations).What You'll DoLead client service delivery across infrastructure and...

  • IT Solution Delivery Manager

    3 days ago

    Cape Town, Western Cape, South Africa Babble Cloud Full time R1 200 000 - R2 400 000 per year

    Company DescriptionWhy Babble?Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers.We are specialists in:Microsoft Modern WorkCybersecurityContact Centre TechnologyMobile SolutionsCommunications &...

  • Senior Cloud Security Analyst

    7 days ago

    Cape Town, Western Cape, South Africa Boardroom Appointments Full time R900 000 - R1 200 000 per year

    Key purpose:The Cloud Security team is looking for a Senior Cloud Security Analyst to contribute to the establishment of the function. The successful candidate will assist the Cloud Security team in delivering on the business security mission to be the most secure crypto currency platform in the world.Duties and responsibilities:To constantly analyse our...

  • Digital Cloud Solution Architect

    2 weeks ago

    Cape Town, Western Cape, South Africa Microsoft Full time R120 000 - R180 000 per year

    At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry's most significant...