Patient Services Co-ordinator

Mediq
, our recruitment partners, are currently seeking passionate and dedicated Patient Services Coordinators on behalf of LineIn. Based in South Africa and employed by Mediq, successful applicants will support primary care services by handling inbound calls from patients across multiple GP surgeries in the UK.

Be the Calm, Reassuring Voice Patients Rely On
LineIn is growing fast - supporting GP practices across the UK with fast paced, high volume call handling services. LineIn is passionate about improving patient care, and it starts with compassionate, dependable and capable people like you.

If you've worked in a contact centre or busy reception and want a meaningful role where you genuinely help people, this could be the perfect next step.

This isn't a back-office admin job—it's a demanding, dynamic, high-contact role where empathy, professionalism and communication make a daily impact. it's a fast-paced, hands-on, contact centre environment where every call makes a difference.

What You'll Gain

• Dedicated practice support: Work consistently with two GP practices at a time
• Comprehensive onboarding: Learn how to stay calm and effective in urgent situations
• True flexibility: Work from home with no commute for greater focus on patient care
• Supportive team culture: Remote doesn't mean alone - our team is always connected
• Ongoing growth: Continuous coaching and training to build your skills and confidence

Your Role
As a Patient Services Coordinator, you'll be the first point of contact for patients calling their GP. Your role will involve:

• Handling a high volume of fast-paced inbound calls
• Gathering and recording essential patient information & medical history and signposting as appropriate
• Ensuring patients are triaged quickly and safely (without offering medical advice)
• Staying calm and supportive—especially with distressed or anxious callers

Key Responsibilities

• Manage a high volume of patient calls with professionalism and efficiency
• Meet KPIs related to call handling and service quality
• Escalate urgent cases appropriately
• Direct patients to online self-service tools when appropriate
• Uphold confidentiality and Data Protection standards
• Work structured shifts aligned with GP surgery hours
• Actively participate in training and team communications
• Ensure person centered care by booking appointments and signposting under the guidance of your GP surgeries

You'll Be Trained To:

• Identify medical red flags and escalate correctly
• Use AI-supported tools to assist your workflow
• Stay professional and empathetic in sensitive situations
• Promote digital tools that help patients self-serve
• Maintain absolute patient confidentiality

Shifts and Working Hours
Our service runs during GP surgery hours. You'll need to be available for a mix of morning and afternoon shifts, predominantly between the hours of 9.00am to 8:00pm Monday to Friday, scheduled in advance to support work-life balance.

What Makes This Role Stand Out?

• Variety and growth: Work with multiple practices to build your skills and confidence
• Meaningful impact: You'll be truly valued for the care and quality you bring to patients
• Full training provided: No need to have all the answers on day one—we'll support your learning journey
• Management that cares: constant support and feedback to support your growth, development and wellbeing

Join our high-energy team dedicated to patient care.
Requirements

• 1+ year in a high volume, contact centre, patient-facing or reception role
• Confident managing high volumes of inbound calls in a fast-paced environment
• Reliable with a strong work ethic and a commitment to delivering excellent service
• Excellent timekeeping skills and strong organisational abilities
• A quiet, dedicated home working space with, secure and stable internet connection, backup power supply, aheadset and a fully functioning Windows PC with Windows 10 or 11 installed
• Confident using multiple IT systems; strong overall IT literacy
• Effective communicator with fast and accurate typing skills
• Proven ability to follow protocols and procedures precisely
• Able to meet and exceed Key Performance Indicators (KPIs)
• Resilient and compassionate when dealing with distressed or vulnerable individuals, particularly regarding their physical and mental health
• Must be based in Johannesburg or Cape Town

Benefits

• 100% remote working role
• Training and development, with further opportunities for career development
• paid holiday + bank holidays per annum pro-rata
• Salary based on experience and qualifications
• Supportive team environment