Spanish Speaking Agents

2 weeks ago

Mount Edgecombe, South Africa International Call Group Full time

**Job Title: Spanish Speaking Representative**
**Location**: 15 Fairways Avenue Mount Edgecombe, Durban, 4068

**About the Role**:
We are looking for fluent **Spanish speakers** to join our dynamic BPO team. As a **Customer Service Representative**, you will handle inbound and/or outbound customer interactions on behalf of our global clients, providing exceptional service and support in Spanish.

**Key Responsibilities**:

- Communicate with Spanish-speaking customers via phone.
- Handle customer queries, complaints, and technical issues with professionalism and efficiency.
- Maintain a high level of customer satisfaction through prompt and effective resolution.
- Accurately document customer interactions in the system.
- Follow standard operating procedures and service level agreements.

**Minimum Requirements**:

- **Fluent in Spanish (verbal and written)**:

- Proficient in English for internal communication
- Matric or equivalent (a qualification in customer service is a plus)
- Minimum 6 months to 1 year experience in a contact center or customer service environment.
- Computer literate with strong typing and data entry skills
- Excellent communication, listening, and problem-solving skills

**What We Offer**:

- Competitive salary
- Performance incentives and bonuses
- Full training provided
- Growth and promotion opportunities
- Supportive and diverse team culture

WhatsApp0631538097

Work Location: In person

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