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Team Leader

2 weeks ago

Johannesburg, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

**purpose**:

- To manage allocation and quality of work within area of responsibility**experience and qualifications**:

- 3 Year industry related Degree.
- 3 Years post graduate experience in related financing and or banking.**additional requirements**:
**responsibilities**:

- Manage costs / expenses within approved budget to achieve cost efficiencies.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
- Ongoing service management of the Industry client portfolio by managing of daily client service requests for proactive client service and satisfaction, through direct personal action or referral to alternate sources
- Manage the core processes and ensure that the correct procedures are applied and transactions / procedures are processed and followed by the Operational Specialists.
- Comply with governance in terms of legislative and audit requirements.
- Track, control and influence activities with the specific aim to increase and improve operational efficiencies and do call Quality Management (CQM) through random sampling of call monitoring, for the Industry
- Collate, manage and report on daily / weekly / monthly operational progress as aligned to strategic objectives.
- Ensure appropriate skilling and adequate capacity of team members for the adherence to operational and service standards.
- Manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
- Manage personal and Team Management development to increase own skills and competencies for the Team Leader function and future Managerial growth opportunities.