Community Engagement Agent

3 days ago


Woodstock, South Africa The Lewis Group Full time

**About Us**:
Lewis Group is passionate about connecting with our customers and building supportive digital communities.

The Community Engagement Agent will be the frontline representative, engaging daily with customers through social media, live chat, and review platforms to ensure a positive brand experience.

**Key Responsibilities**:

- Respond to customer inquiries, reviews, and feedback promptly.
- Record interactions and escalate complex queries.
- Identify customer sentiment trends and report findings.
- Assist in growing our online community presence.

**Qualifications**:

- High school diploma or equivalent; tertiary education is an advantage.
- Experience in customer service, social media management, or call centres.
- Strong communication skills.
- Attention to detail and positive attitude.

**What We Offer**:

- Competitive salary and performance bonuses.
- Training and growth opportunities.
- Company discounts and benefits.
- Supportive team culture.

Pay: From R8 000,00 per month

Work Location: In person

Application Deadline: 2025/06/06



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