Customer Service/ Sales Agent(Outbound)

1 week ago

Centurion, South Africa RJPersonnel Full time

2years
- To Contact existing and potential customers and present products and services, meeting and exceeding targets
- Deliver prepared sales scripts to persuade current and potential customers to purchase products in order to maximize sales
- Describe products and services
- Respond to questions and queries
- Obtain customer information
- Obtain possible customer leads and forward to Sales Team
- Follow up on initial contacts
- Maintain records of telephonic interactions, orders and accounts
- Relieve on the switchboard as per monthly schedule
- Ensure issues are resolved within the matrix time frame
- Record keeping of all contact and feedback
- Compliance with all policies, procedures and work systems
- Managing a sales database ensuring all calls are logged
- accurately including contact details and follow up dates or other action required.
- Hygiene Checks, Training Registers filing per allocated sector
- register to be kept
- Operations Manual creation per assigned sector

**Qualifications and Experience**:

- Grade 12
- A minimum of 2-3 years, experience in a telesales environment responsible for outbound calls and driving sales.
- Knowledge of CRM, computerised and ordering systems, knowledge of Navision will be an advantage
- Proficient in Microsoft Office Suite
- Knowledge of Sales and Marketing principles
- Certificate and or other tertiary qualification in Customer Relation Management will be an advantage
- Certificate in Selling skills will be an advantage.

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