IT Service Desk Agent

1 day ago

Durban, South Africa Boxer Superstores Full time

**Job Advert Summary**:
We are seeking three enthusiastic and customer-focused **Service Desk Agents** to join our IT Department at Head Office. This entry-level position is ideal for individuals passionate about technology and providing exceptional support to our internal users across stores, distribution centres, and head office departments.

**Minimum Requirements**:
**Minimum Requirements**
- Matric (Grade 12) with a basic IT-related certification or coursework (CompTIA, A+, N+ or equivalent).
- 0-6 months’ experience in an IT support or service desk environment (graduates welcome).
- Good understanding of Microsoft Office and basic troubleshooting skills.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Ability to work under pressure and as part of a team.
- Familiarity with retail or POS systems (advantageous but not essential).

**Why Join Us?**
- Gain hands-on experience in a dynamic retail IT environment.
- Work closely with experienced IT professionals and receive ongoing support and development.
- Be part of a company that values its people and communities.

**Duties and Responsibilities**:
**Key Responsibilities**
- Man the Service Desk telephone lines and respond promptly to user requests.
- Log all incidents and service requests on the IT service desk system and assign them to the appropriate resource.
- Provide first-level support for Head Office and store users on hardware, software, and business systems.
- Troubleshoot and resolve basic IT issues (e.g. printers, tills, scanners, pricing, network connectivity).
- Monitor incidents to ensure service levels are met and escalate where necessary.
- Liaise with stores and suppliers to ensure timely resolution of IT issues.
- Maintain accurate and up-to-date records of incidents and actions taken.
- Contribute to the team by sharing knowledge and supporting colleagues as needed.

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