Processor Payments

17 hours ago

Cape Town, South Africa Absa Bank Limited Full time

Bring your possibility to life Define your career with us
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

An exciting opportunity has become available within Payments TRI for a Senior Consultant Client Service. In this role you will provide an outstanding dedicated and relationship - based client experience to all Wholesale Banking Clients. You will also respond to customer enquiries and provide an in-depth solution based support. This role includes various aspects of voice and Face to Face advice, as well as a pro-active approach to supporting the client needs holistically.

**Job Description**:
Key Accountabilities
- Provide superior customer service and support to all Wholesale Banking clients aligned to Coverage segments and portfolios in respect of rendering a consultative support role to their portfolio of clients.
- Remain alert and report real or potential risks identified from customer queries and assist with system testing.
- Be familiar with all risk management and compliance processes and procedures relating to Wholesale Products, Services and Solutions.
- Maintain and continuously look for opportunities to further develop skills and knowledge base

Education and Experience Required
- NQF Level 5/6 : Grade 12/Diploma and/or Degree
- Minimum 3 years General Banking experience
- Minimum 2 years in a Customer Service and Support role
- Understanding of the MT103,MT202,MT202COV,MT910, MT199 SWIFT messages and related SWIFT standards.
- Understating of EXCON BOP reporting for international payments(incoming cross boarder payments)
- Clear understanding of the service center support methodology
- Understanding of the retail and corporate payment model
- Contextualization of the digital and automation journey
- Active participation in driving client migration from manual channels to self-service channels
- Flexibility in Identifying and driving rapid improvement initiatives to enhance client experience, business efficiency, cost savings and risk mitigating
- Exceptional Client Servicing Skills

Education

Higher Diplomas: Business, Commerce and Management Studies (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_

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