Customer Service/sales Administrator/ Pa

3 days ago

Cape Town, South Africa MPTA Full time

We are seeking a young, vibrant and self-motivated Customer Service Administrator that has a passion for customer service within the steel/engineering sector. If you have excellent communication skills, great interpersonal skills and are deadline driven then this position in for you

**ǪUALIFICATIONS/EXPERIENCE/REǪUIREMENTS**
- Post matric Qualification advantageous
- Minimum 3 years’ experience in a similar role

**KEY RESPONSIBILITIES/DUTIES**
- Understand customer issues and provide tailored solutions
- Handle complex customer issues and complaints efficiently
- Track customer inquiries and review responses for quality assurance
- Work closely with internal teams like sales, marketing etc. to resolve customer concerns
- Assist with maintenance of customer records
- Update customer call reports with info supplied by sales team
- Maintain data files for sales projects
- Track and process orders for sales director
- Review outstanding sales orders and obtain reason for delay in supply
- Prepare summary reports on lost orders based on feedback from the sales team daily reports

**Job Types**: Full-time, Permanent

Work Location: In person

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