Customer Services Officer

2 weeks ago

Johannesburg, South Africa Jelocorp Full time

**Job Objective**:
To execute the sales orders, including delivery creation, preparation and communication of shipping orders to the freight forwarder and ensuring that the freight forwarder confirms vessel details timeously. Preparation and timely dispatch of shipment related documentation.

**Duties & Responsibilities**:

- Review of captured orders for accuracy and completion
- Efficient management of letter of credits
- Processing of deliveries and shipments in SAP
- Vessel and road truck booking with 3PL's
- Timely generation of export paperwork
- Timely dispatch of accurate export documentation, including L/C documentation
- Keep the sales teams and agents informed of order status (provide weekly and adhoc shipping schedules) as well as significant delays/changes in sailing schedules
- File all relevant documentation on the S Drive and filing room
- Attend to requests for shipping quotations and adhoc status reports from the sales team
- Order Execution
- Review the sales contract in the Customer Relationship Management (CRM) programme
- Transfer sales contract from CRM to SAP.

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