Quality Assurance Agent
1 week ago
**Reports To**:
Trading Manager
**Purpose**:
To proactively pick up on all errors occurring on our site, across all products, sports and sites, to minimise losses and ensure the best potential product offering throughout.
**Essential Functions**:
**Error Identification and Escalation**:
- Going through all pages of our sites, all sports, tournaments and markets in order to pick up on any mistakes taking place on our site;
- These mistakes can range from being minor spelling errors, to major critical issues that could result in significant financial loss;
- Collaborating with the Trading, Admin, Marketing and IT teams through escalation of issues and follow through to ensure mitigation of problems;
- Ensuring that all mistakes are logged correctly via our COM system;
- Correction of minor mistakes.
**Comparisons**:
- Checking local and international competitors to identify gaps in our product offering, be it at a supplier level, game level, match level or market level;
- Escalating this via weekly reports to the Trading Manager.
- Proactive suggestions in terms of closing gaps leading to repeat errors on our site;
- Identifying recurring problems and their potential reasons in order to implement suggested permanent fixes;
- Identify staff knowledge gaps via the COM system and escalate to the respective manager so they can conduct training.
**Requirements: Experience, Education and Other**:
- Grade 12 (matric certificate required);
- Tertiary education (an advantage);
- Knowledge of all WSB sports, racing, lotto and live games events/markets;
- Previous experience in a betting company (an advantage).
Recruitment will be in line with the company’s employment equity targets.
Pay: R15 000,00 per month
**Experience**:
- 6 months: 1 year (required)
Application Deadline: 2024/09/11
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