Senior Operational Risk Manager: Cib

**Job Purpose**
- To develop and monitor the implementation of the Operational & Enterprise Risk Management Frameworks in Nedbank Client Service & Digital, in compliance to regulatory requirements and in alignment to international best practice.
- The scope of the accountabilities of the role will extend to the risk support of the 2 digital business units in CSD, namely the CIB Digital Office and the Client Experience and Design units, as well as the Client Delivery business unit.
- The role will assume full leadership and management accountability for the risk team that provides support to this business portfolio (Digital and Client Delivery)

**Responsibilities**:

- Planning and execution of the implementation and maintenance of the ORMF and ERMF within the business the role is accountable for
- Contribute to the development and delivery of strategies and annual business plans of key stakeholders
- Develop and maintain partnerships with stakeholders to facilitate the accomplishment of their operational risk objectives.
- Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses.
- Become a trusted advisor to, and influence decision making of stakeholders by providing an advisory service, guidance and support on operational risk management practices.
- Provide input into the enhancement of the Operational Risk Management Framework (ORMF), methodologies, policies, processes and provide guidance to address operational risk challenges in Nedbank and its subsidiaries.
- Investigate and analyse major operational risk losses and control breakdowns.
- Improve the effective and relevant reporting and analysis of internal and external operational risk loss data.
- Review the outcome of operational risk practices of stakeholders.
- Engage with stakeholders to understand their operational risks.
- Collaborate and maintain relationships with all relevant stakeholders.
- Build and maintain relationships with relevant regulators and other assurance providers.
- Identify, analyse and respond to the impact of regulatory changes and potential future operational risks.
- Identify opportunities to influence the improvement or enhancement of business processes, methodologies, models, security and digital systems and controls
- Drive compliance to digital policies and standards within the relevant business units.
- Review and provide input into specific Digital Technologies, frameworks and standards.
- Participate in proof of technology and proof of concept where needed.
- Review digital technology standards in line with cluster specific requirements and engage relevant stakeholders accordingly
- Work with the business to develop processes and procedures to ensure digital policies and standards are integrated; and
- Assist business with incident management related to digital incidents
- Stay abreast of developments in all relevant fields of expertise, ensuring personal and professional growth
- Identify training courses and career progression opportunities to improve personal and professional capability.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share operational risk related knowledge, resources and practices with staff, team and stakeholders.
- Provide guidance and mentoring to the CSD Operational Risk team wrt the development of the team’s digital risk management skills
- Effective people management to ensure a fulfilled and content workforce
- Essential Qualifications - NQF Level- Advanced Diplomas/National 1st Degrees

**Preferred Qualification**
- Professional Qualifications Hons - IT/Computer Science/Informatics HDip/Degree
- Preferred Certifications- Certified in Risk and Information Systems Control (CRISC)
- Certified Information Systems Auditor (CISA)
- Certified Information Security Manager (CISM)
- LEAN/ SIX SIGMA /CBAP - Business Analysis
- SAFE/Agile
- Leading SAFe/SAFe DevOps/Lean Portfolio Management
- Minimum Experience Level- 5 - 8 years’ experience in Operational Risk or closely related disciplines
- 5+ years’ experience in IT/Digital risk management (Advantageous)
- Proficient understand of Agile and SAFE frameworks and principles
- 8-10 years’ experience in banking
- People Management Experience

**Technical / Professional Knowledge**
- Cluster specific operational knowledge
- Banking product knowledge and procedures
- Communication Strategies
- Governance, Risk and Controls
- Operational risk management
- Principles of financial management
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Microsoft Office Suite
- System Development Life cycle(SDLC)
- Information Security terms and definitions
- Intermediate to Advanced understanding of computer concepts
- SEC/DEV/Ops Principles
- Understanding of IT Frameworks and concepts - COBIT, ITIL etc.
- Robotics Process Automations
- Understanding of disruptive technologies
- Report/