Client Service/project Manager: Information Design

Does information design excite you? Do you love discovering actionable insights from research and data? Boy, do we have a dream role for you

A compelling opportunity has arisen for a mid-senior Client Service/Project Manager at a leading information design and research communications agency. This role can be remote, based in Cape Town or a mix of both. This innovative company is made up of a diverse group of researchers and creatives who can ‘translate’ data into stories, graphics and interactive experiences that have real impact. They work mainly with United Nations clients and other international organisations in the areas of health, environment, education, and economic development. They are mission-driven and only take on work that has a positive social impact.

In this role you will work with team leaders to provide oversight and support for a range of client projects and accounts and will be a key focal point for clients.

**Responsibilities**:
Project Implementation
- Implementing client projects (the extent to which you do this will depend on your experience and background)
- With team leaders, coordinating the effective and efficient management of the overall portfolio of client projects, ensuring that account managers develop appropriate plans, and that they are delivered successfully
- Managing and taking responsibility for internal improvements within the company’s various systems and processes for managing budgets, time-allocations, HR-related issues etc.
- With team-leaders, ensuring projects have the human resources they require, including sourcing and managing as needed, resolving scheduling conflicts etc.

Client Engagement
- With team-leaders, overseeing quoting activities, including liaising with clients to determine project scope, and assisting account managers with development and use of quotes and contracts
- Assist account managers in engaging with clients, and participate and/or serve as the business representative in client meetings
- Holds the standard for quality assurance on projects with regard to client expectations, client satisfaction, and adherence to client parameters (style guidelines, etc.). Resolve problems when required and ensure client expectations on projects are met or exceeded.

Knowledge & Skills Development
- Work with team-leaders to create and manage plans for their personal growth, and regularly evaluate progress against them
- Ensure staff adhere to existing processes and protocols and work with them to improve their use of the company’s resources
- With team leaders, help train and retain staff with the focus of fostering a diverse, collaborative, and continual learning environment. May assist in disciplining and conducting performance reviews.

Strategic & Business Development
- Serve as a member of the leadership team, helping to create and evaluate overall organisational development priorities
- Participate in proposal/tender writing processes, including leading team members to fulfil proposal requirements when tasked to do so
- With team leads, respond as needed to business development opportunities and being sure we are poised to do so. This may include responding to new project leads, researching opportunities, etc.

**Requirements**:

- A Master’s Degree in a related topic/field: non-negotiable
- Experience as a Manager in an organisation with some level of similarity to the company
- Contract management and contract negotiation experience
- Any other UN language, particularly French, is a big plus
- Be an adaptable team player and enjoy working collaboratively
- Thrive in a dynamic, fast-paced environment, requiring juggling competing priorities
- Alignment with the company’s vision and mission, and those of their clients
- A desire to lead continual improvements within the company’s ability to achieve them
- Tech savvy, able to work fluently in the company’s online environment and able to learn new systems and programmes when needed
- An eye for detail
- Excellent coordination and organisational skills.

City: Cape Town or Remote

Country: South Africa

Level of Expertise: Mid-Senior

Remuneration: Negotiable

Reference Number: #Mich1589

**Michelle Snitcher**:
Consultant