Credit Control Manager

**About the Company**

At Blue Label Distribution, our brand philosophy is that we can create and distribute anything that can be digitised. Our Blu-approved brand is the face of our service offering and is underpinned by a world-class technology platform for online and offline commerce. With a point of sale network of approximately 150 000 devices, we provide a distribution footprint across all income groups. 85% of our income comes from merchants in the informal sector.

**Job Purpose**

Responsible for the management of the Credit Control Department, ensuring monies are collected timeously.

**Responsibilities**

**Credit Control Management**
- Send invoices and client statements to ensure payments are received timeously
- Maintain accurate records of communication activity with customers and submit regular feedback per required deadlines set by the business to the Financial Manager
- Deal with customer queries in terms of their accounts
- Follow up on payments on a daily basis, to ensure payments are made timeously
- Updating customer information in line with internal control processes
- Attend to calls professionally, internally, and externally
- Attend to all messages within an hour of receiving it
- Ability to reconcile accounts and communicate findings to customers
- Suspending customers that have not paid
- Adherence to applicable legislation i.e. NCA etc
- Preparing payment file for attorneys and collection agents listing handed over the account on ITC (Trans-union)
- Approving Final Notices being issued for defaulted accounts
- Manage client accounts on in-house systems by reviewing payments and nonpayment on a daily basis
- Suspend client accounts

**Process Management**
- Adhere to internal processes implemented by management
- Approval to be obtained for any adjustments to credit limits or trading terms
- Customer documentation kept safe and secure files, invoices etc
- Filing of supporting documentation completed
- Adherences to CRM SLA's put in place
- All financial controls are adhered to
- No unauthorized changes to be made to customers accounts
- No customer information is given to any unauthorized person
- Filing is up to date 95% of all SLA's are met

**Financial Controls**
- Assist the organisation and management of internal and external audits
- Develop and maintain standard financial and administrative procedures
- Ensure expenses are authorised and processed following agreed procedures
- Maintain the accounting reporting process, ensuring the accuracy and completeness of ledgers and all supporting documentation and compliance
- Maintain accounting records, ensuring they are complete, accurate, well archived and safeguarded

**Work collaboratively**
- Build a culture of respect and understanding across the organisation
- Recognise outcomes which resulted from an effective collaboration between teams
- Build co-operation and overcome barriers to information sharing, communication and collaboration across the organisation
- Facilitate opportunities to engage and collaborate with external stakeholders to develop joint solutions

**Self-Management**
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Plan and prioritise, demonstrating abilities to manage competing demands
- Demonstrate abilities to anticipate and manage change
- Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

**Leadership**
- Be a practical, inspirational leader to facilitate the creation of motivated, accountable, full-service teams who understand and strive to meet the needs of all stakeholders
- Coach, the counsel and train the digital team, operational managers and staff to apply, support, sustain and develop a continuous improvement culture
- Role model behaviour and motivate team members in line with the Blue Label Telecoms values and ethos
- Guidance of others and active self-development to improve their technical and communication abilities so that capabilities and deliveries are better understood and thus trusted and applied through the business
- Translates strategy into performance and growth goals, helping implement organization-wide goal setting, performance management, and annual operating planning
- Identify the capabilities needed to meet the current and emerging business needs of the organisation
- Evaluate current capabilities, identify gaps, and prioritize development activities

**Behavioural Competencies**
- Optimizes Work Processes
- Manages Complexity
- Communicates Effectively
- Ensures Accountability
- Business Insight
- Decision Quality
- Financial Acumen
- Courage
- Customer Focus
- Instills Trust
- Cultivates Innovation
- Collaborates
- Situational Adaptability
- Develops Talent

**Education**
- Tertiary qualification in related discipline

**Experience**
- Minimum 4 years experience in a supervisory role in Credit Control