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Client Services Intern

2 weeks ago

Midrand, South Africa Sanlam Full time

**Who are we?** - Job Description- At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.- Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things. We give them products, services, and solutions that enable them to live and enjoy life on their own terms - in their own way.- Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.- Minimum Qualification Required- Grade 12/Standard 10/NQF 4 - A Degree or Diploma in a field of study - Deliverables include, but will not be limited to- Data capturing and updating of client information - Telephonic engagement with clients and internal stakeholders - Handling calls transferred from internal message center - Audit calls, transcribe and report on any errors identified - Consistently check work for accuracy and completeness before submission - Collaboration with different stakeholders including vehicle tracking company - Action work items timeously in line with SLA - Competencies Required- Effective written communications - Time management skills - Computer Literacy - Telephone Etiquette - Analytical - Excellent Verbal and communication skills - Self-motivated - Ability to Multitask **Knowledge and Skills** - Customer Service- Team Support- Administration- Quality, compliance and accreditation**Personal Attributes** - Communicates effectively - Contributing dependently- Decision quality - Contributing dependently- Action orientated - Contributing dependently- Optimises work processes - Contributing dependently**Build a successful career with us** - We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.**Core Competencies** - Cultivates innovation - Contributing dependently- Customer focus - Contributing dependently- Collaborates - Contributing dependently- Being resilient - Contributing dependently- Drives results - Contributing dependently**Turnaround time**Our commitment to transformation** At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.