Sector Manger- Specialized Services Division

**Sector Manger
- Specialized Services Division (Tzaneen)**

A position for a Sector Manager under Specialized Services Division exists at FSS: Specialized Services Tzaneen reporting to the Divisional Manager. The Sector Manager is responsible for overseeing daily business operations and ensuring compliance to contractual requirements. Always maintain a professional working relationship with Executives, General Managers, Regional Managers, Staff and Clients.

**Experience, Requirements and Qualifications**:

- PSIRA Grade A/B Registration and Accreditation
- Firearm Competent
- Matric certificate (Grade 12)
- No criminal record or any pending cases
- At least 10 years’ experience in the Security industry
- At least 5 years’ experience in Operational / Guarding Security industry
- Exceptional staff management experience
- Computer literate and proficient on all Microsoft programs
- Valid driver’s licence with own reliable transport
- Knowledge of business process, function, and acumen
- Has a good command of the English language both written and verbal.
- Excellent communication skills and the ability to work well with people at all levels are essential.
- Knowledge of ISO 9001:2000 quality Management and requirements
- Strong Financial knowledge
- Must reside in the Witbank Regions
- Must have knowledge of:

- Sectorial Determination
- Basic Conditions of Employment Act (BCEA)
- PSIRA
- FAMS
- S.O. Standards
- Occupational Health & Safety
- Fleet and logistics

**Job Description: (Not totally inclusive)**
- Self-motivated and result driven, ensuring good customer service, improving operational and administrative processes.
- Oversee all staff, budgets, operations and guarding of the respective business area.
- The formulating of overall strategy, managing people and establishing policies and procedures.
- To be a thoughtful leader, confident decision maker, helping subordinates to develop and to be productive.
- Ensuring growth, thrive and profit rising for the branch.
- Develop and maintain operational strategy, which ensure exceptional operational service levels to client base, utilizing and agreed operational staff structure.
- Set and manage goals for new business.
- Financial management of business.
- Ensure that feedback on projects is always provided to Regional Executive.
- Overseeing daily business operations and ensuring compliance to contractual requirements.
- Develops, reviews, updates, and implements business strategic planning, sales, financial performance, goals, objectives, and new development to improve business and profitability growth
- Training lower level managers and staff.
- Ensuring subordinates are in line with company policies and procedures.
- Creating, managing budgets, optimize expenses, improve revenue, identify, and manage risks
- Oversee recruitment and training of employees
- Evaluate and improve, performance and productivity
- Evaluate and improve financial performance
- Review and approves preparation of accounting analysis for budgetary planning and implementation, production efficiency, financial reporting, budgetary planning, and submittal for capital expenditures
- Researching and identifying growth opportunities
- Generating reports and giving presentations
- Coordinating branch activities
- Prepare and present daily, weekly, and monthly reports for superiors
- Ensure compliance with regulated legislation and acts
- Customer satisfaction reports
- Ensure all clients are services as per contractual requirements
- Maintain high risk reporting for clients and ensure risks are fully identified and ensure appropriate procedures are in place to mitigate the risk
- Develop and maintain training of subordinates, through formal training and direct mentoring
- Ensure all major special projects / events are organised
- Engage with current and potential clients to market and sell an end to end integrated solution
- Ensure staff are booked accordingly, lines are opened within 24 hours and billing is raised
- Complete fleet schedule, incl technology installed and site deployed, asset management
- Complete firearms schedule, incl responsible managers and allocated staff utilising firearms, asset management
- Ensure all monthly reports are verified and signed off per division. Monthly feedback to be provided at Manco

**Competencies Required**
- Excellent presentation & Communication skills
- Outstanding organizational
- Negotiation and conflict management skills
- Customer focus with continuous improvement skills.
- Leading and management competencies - Providing Leadership
- Investigating / Risk Assessment Skills
- Strong analytical and critical thinking ability
- Problem solving attitude
- People Management skills
- Structuring Tasks
- Persuading and influencing
- Creating Innovation and Adjusting to Change
- Business acumen
- Deadline Driven
- Driving Success
- Showing Resilience

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**_Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics o