Night Shift Department Manager

15 hours ago

Roodepoort, South Africa Clicks Group Limited Full time

**Position Summary**:
**Industry**:Pharmaceutical Sector
- **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain**Location**:Roodepoort
- **Contract**:Permanent**Remuneration**:Market Related
- **EE position**:Yes**Brand**:Clicks Group**Introduction**:
We are looking to recruit a permanent Night Shift Departmental Manager: Wholesale to work within the Operations department. The role will be based at the United Pharmaceutical Distributor (UPD) in Cape Town and will report to the Operations Manager.

**Job description**:
**Job Purpose**:

- To manage the overall Wholesale Operations Processes, which includes receiving, stock control, order assembly, checking and the dispatch of orders to fleet and couriers in a professional, effective and efficient manner to ensure an optimum customer service experience thus increasing company sales, minimizing cost and maximizing revenue.

**Job Objectives**
- To ensure that stock is received in line with the departmental targets and SOP
- To ensure that orders are assembled and checked in line with operational SOP
- To ensure that orders are dispatched, as per allocated routes, on time and in full
- Manage inventory to ensure stock correctness. This will include “blocked stock” SOP.
- Manage supplier returns. Ensure claims are raised according to SOP and returned to supplier
- To manage the HR management component of the department this will include performance management, talent identification and management, disciplinary action and employee wellness.
- To manage the reverse logistics process by ensuring that pick-ups are done as per SLA’s and that credit is processed as per SOP.
- To ensure that customer queries are authorized/rejected on a daily/weekly/monthly basis and that credit is passed where due
- To develop customer relationships in order to maximize the customer experience
- To ensure that individual and departmental operational and cost targets are met/adhered to
- To ensure that the department comply with Good Wholesale & Distribution and FMCG practices; adhere to UPD SOP’s Record, rectify and report errors to the Operations Manager

**Minimum requirements**:
**Qualification & Experience**:

- ** Essential**: Matric
- Degree/diploma in Warehousing / Transport/ Distribution
- ** Essential**: 3 Years’ experience in Wholesale, receiving, inventory, order assembly, checking and dispatch
- 3 Years Industrial relationship management (desirable)
- 3 Years Wholesale/ Distribution/ Inventory Management

**Job related knowledge and skills**:

- Excellent communications skills and telephone etiquette
- Good Knowledge of warehouse operational procedures.
- Knowledge of industrial relation management
- Knowledge of Pharmaceutical industry
- Knowledge of GWP
- Knowledge of Wholesale /Distribution
- Knowledge of HR Processes and Procedures
- Computer Skills
- Conflict and Dispute management skills
- Communications skills
- Problem management skills
- Finance skills

**Competencies required**:

- Leading and Supervising
- Delivering Results and Meeting Customer Expectations
- Deciding and Initiating Action
- Following Instructions and Procedures
- Working with People
- Persuading and Influencing

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