Legal Claims Consultant

2 weeks ago

Johannesburg, South Africa Nedbank Full time

**Job Classification**

**Requisition - 137135** - Melissa Cloete**Cluster**:

- Nedbank Wealth Cluster - Nedbank Insurance Division: Claims**Location** - Johannesburg**Closing Date** - 2 December 2024**Please Note: Preference will be given to Applicants from Underrepresented Groups**
- Job Family- Admin Ops Facilities- Career Stream- Operations- Leadership Pipeline- Manage Self: Professional (MSP)- FAIS Affected**Job Purpose**

To provide claims administration support in respect of short-term insurance matters to stakeholders in line with Nedbank strategy.

**Responsibilities**:

- Achievement of Service Delivery Standards to stakeholders. Initiation of pro-active and effective communication and legal advice to clients. Provision of legal support to business management in respect of all general legal queries.
- Drafting of legal agreements and contracts for clients.
- Assessment of impact of any new legislation and making recommendations in this regard.
- Manage delivery of outsourced work and monitor performance.
- Retain electronic copies of contract and control sheets.
- Drafting reports on outsourced service providers performance.
- Assist in developing and reviewing legal templates.
- Conduct legal research on matters and attend to claim assessments.
- Extensive knowledge of the various tariffs (Magistrates Court and High Court)

**Job Responsibilities Continue**
- Comply with Service Level Agreement or Claims Protocol by administering and facilitating the claims process.
- Engage in appropriate training interventions to promote own professional development.
- Adhere to organizational best practice and legislative requirements
- Initiate and process claims to finalisation by ensuring compliance to insurance policy.
- Minimise risk by complying with all Nedbank policies and procedures.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.

**People Specification**
- Essential Qualifications - NQF Level- Matric / Grade 12 / National Senior Certificate
- Professional Qualifications/Honour’s Degree
- Preferred Qualification- Legal Qualification (essential)
- Paralegal Diploma
- Essential Certifications- Preferred Certifications- Beneficial: Higher Certificate in Long Term Insurance- Minimum Experience Level- 3 - 4 years Legal Claims experience of which 2 - 3 years are within Short Term Insurance

**Technical / Professional Knowledge**
- Administrative procedures and systems
- Insurance Policy Technical Knowledge
- Business principles
- Governance, Risk and Controls
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Medical and Financial Knowledge
- General Communication Skills
- Behavioural Competencies- Customer Orientation
- Collaborating
- Monitoring Information
- Decision Making
- Initiating Action
- Work Standards
- Planning and Organizing
- Communication
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_

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