Team Lead, Service Delivery

2 days ago

Cape Town, South Africa TTEC Full time

Team Lead, Service Delivery

At TTEC, we’re all about the Human Experience. Elevated. As a S**ervice Delivery Team Lead** in **Cape Town, South Africa** you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC,

**What You’ll be Doing**

Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role, you’ll support and motivate your team to make sure they’re on track to meet goals. You’ll work to answer associate’s questions, issues, and customer escalation while ensuring quality customer experience on every call as you’re the first line manager for your team.

You’ll report to the Operations Manager. We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.

**During a Typical Day, You’ll**
- Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
- Bring your time management and organizational skills to manage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your team
- Motivate and develop your team with your open, honest manner and high level of integrity in providing feedback and acknowledging a job well done

**What You Bring to the Role**
- Associate degree, technical school or equivalent work experience
- Continuously promote a performance-driven culture and always work towards reaching for amazing
- Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
- Consistently mentor and inspire others
- Customer focused mindset
- Computer savvy

**What You Can Expect**
- Knowledgeable, encouraging, supporting and present leadership
- Diverse and community minded organization
- Career-growth and lots of learning opportunities for aspiring minds
- And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

**About TTEC**
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

**Primary Location**: : ZA-Western Cape-Cape Town

  • Team Lead, Service Delivery

    4 days ago

    Cape Town, South Africa TTEC Full time

    Team Lead, Service Delivery **Description - External** Your potential has a place here with TTEC’s award-winning employment experience. As an Operations Analyst working as a Team Lead working onsite in Cape Town, South Africa, you’ll be a part of bringing humanity to business. #experienceTTEC **What You’ll be Doing** Do you have a passion for...

  • Delivery Driver

    6 days ago

    Cape Town, South Africa King Delivery Full time

    JOIN OUR FOOD DELIVERY TEAM We need reliable drivers with own licensed vehicle to work part time or full time, must be willing to work weekends. We are open 7 days a week First shift is from 9am to 5pm second shift is from 5pm to 9pm You will need a small car or motor bike, Cell phone with a power bank. Drivers can earn between R1500 to R2500 per week plus...

  • Service Delivery Lead

    1 week ago

    Cape Town, South Africa TourAxis Full time

    **Location**: Flexible (Cape Town preferred; remote considered) **Reports to**: Head of Tour Delivery **Direct Reports**: Global Customer Service team (South Africa & Philippines), Customer Operations team **About the Role** We are seeking a Global Service Delivery Lead to design and lead the next chapter of our global customer support. Serving 20,000+...

  • Team Lead, Service Delivery

    1 week ago

    Cape Town, South Africa TTEC Full time

    Team Lead, Service Delivery - Nights Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Team Lead working onsite in Cape Town, South Africa, you’ll be a part of bringing humanity to business. #experienceTTEC **What You’ll be Doing** Do you have a passion for leading, mentoring and coaching?...

  • Courier/delivery Driver

    2 days ago

    Cape Town, South Africa Yango Delivery Full time

    DO YOU OWN A BAKKIE OR A PANEL VAN AND WANT TO PUT IT TO GOOD USE? WELL YANGO DELIVERY HAS A GREAT OPPORTUNITY FOR YOU! We are looking for owner drivers to join our team. **Requirements**: Vehicle must be a 2010 model or above. Must be in an immaculate condition. Bakkies must have a canopy. APPLY TO BE A YANGO DRIVER TODAY: We operate ONLY in Cape...

  • Team Lead, Service Delivery

    3 weeks ago

    Cape Town, South Africa Teletech Holdings, Inc. Full time

    Your potential has a place here with TTEC's award-winning employment experience. What You'll Be Doing As an Operations Analyst working as a Team Lead onsite in Cape Town, South Africa, you'll be a part of bringing humanity to business. Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry and...

  • Team Lead, Service Delivery

    3 weeks ago

    Cape Town, South Africa TeleTech Holdings, Inc. Full time

    Your potential has a place here with TTEC’s award-winning employment experience. As an Operations Analyst working as a Team Lead working onsite in Cape Town, South Africa, you’ll be a part of bringing humanity to business. What You’ll be Doing Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the...

  • Senior Team Lead, Service Delivery

    1 week ago

    Cape Town, South Africa TTEC Full time

    Senior Team Lead, Service Delivery - Nights Bringing smiles is what we do at TTEC... for you and the customer. As a Service Delivery - Senior Team Lead working in Cape Town, South Africa you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. What...

  • Customer Service Takealot Delivery Team

    7 hours ago

    Cape Town, South Africa Takealot Group Full time

    **Customer Service Team Leader - Takealot Delivery Team** We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long...

  • Service Delivery Lead

    2 weeks ago

    Cape Town, South Africa Kyndryl Full time

    A technology services company in Cape Town is seeking a Service Delivery Manager to lead a team in delivering exceptional client service across multiple locations. The ideal candidate will have over 6 years of experience in deskside support and proven technical leadership capabilities. This role offers opportunities for professional growth and the chance to...