Customer Service Specialist

Requisition ID: 31388- Job Location(s): Johannesburg, ZADanfoss is seeking an enthusiastic Customer Service Representative to establish and maintain good relationships with customers on behalf of the company by taking complete responsibility for each customer account as assigned. You will ensure that all customers’ requirements and needs are completely met while upholding the company vision and mission. Extreme tact, sensitivity and professionalism are necessary as you will have daily contact with customers and will be a direct influence on their satisfaction.

**Responsibilities**:
Responsibilities for this position include but are not limited to the following.
- Answering inbound calls from customers with various questions and enquiries about Danfoss’s products and services.
- Reviewing of project specifications and product selection to quote.
- Handling general pre
- and post-sales customer queries, orders, and claims.
- Collaborating with sales, transportation, fulfilment, and warehouse teams to ensure that we are delivering on our
- customer’s expectations.
- Conducting analysis of a customer’s forecast, trends in orders, and contract details to ensure we are staying ahead
- of their needs.
- Supporting fellow Customer Service team members, as needed, to ensure the team can achieve annual goals.
- Managing data quality in SAP and CRM system.
- Preparing reports for Customer Services Manager including weekly report of prepared quotations and pending items.

**Background & Skills**:

- Matric is essential.
- Minimum 2 years’ experience in Customer services either in an inbound/outbound call centre environment or client facing role.
- Strong interpersonal and communication skills.
- Great attention to detail with ability to multi-task.
- Problem solving and time management competence.
- Customer Centric.
- Results driven yet tactful and professional.
- Very good problem solving, organizing and perseverance skills.
- Open to change and looking for continuous improvement areas in processes.
- Team player.
- Fluency in English essential. Proficiency in an African language would be an added advantage.
- Sound presentation skills would be beneficial.

**Employee Benefits**:
We are excited to offer you the following benefits with your employment:

- Bonus system
- Paid vacation
- Pension plan
- Opportunity to join Employee Resource Groups
- State of the art virtual work environment
- Employee Referral Program

**Danfoss - Engineering Tomorrow**:
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.