Credit Control Supervisor

Supervision

Recruit and select employees with relevant knowledge and skill sets.

Train Team members, and manage their performance and discipline in a way that ensures productivity.

Prepare and review collection targets with team.

Ensure that all credit control and collections procedures are understood, applied and consistently adhered to.

Proactively monitor teamwork load and assist/relieve other credit controllers where necessary.

Conduct meetings with relevant stakeholders for updates, progress tracking and addressing of issues and concerns.

Provide input into operational policy and procedural compilation and review for approval by Head of Credit.

Support operational risk and audit processes.

Monitor and manage credit limits as per policy.

Credit Control

Ensure that credit limits are reviewed and adjusted regularly.

Report on testing/billing and make appropriate recommendations on actions to be taken to ensure proper customerservice is maintained.

Ensure that reconciliation on customer accounts are managed within the targeted debtor’s days.

Ability to reconcile trading conditions.

Perform reconciliation on customer accounts accurately and timeously in order to avoid non-payments bycustomers.

Address identified and/or escalated customer’s queries/disputes on accounts, and ensure resolution in a professional, efficient and effective manner in order to avoid non-payment.

Identify potential bad debts timeously and take relevant corrective action.

Perform month-end spend procured (including but not limited to ensuring that all monies received from thecustomers have been allocated and applied to the cluster to ensure all the adjustments and credit are passed on customers.

Database Maintenance, Data analysis, Reporting & Record-keeping

Keep record of accurate and clear documentation of all credit control activities and operational procedures.

Ensure that proper and acceptable notes are captured against accounts wherever necessary through recording all interactions with customers.

Consolidate and maintain a database of all debtors’ information and payment details.

Maintain a dashboard that enables pro-active tracking and monitoring of debtors’ days.

Analyse credit data, identify trends and report on findings to various stakeholders, to prompt relevant action or decision making.

Compile ad-hoc reports as requested.

Maintain an efficient and updated filing system to ensure that current historic supportive documents are easily accessible.

Customer Liaison and Retention

Conduct customer visits periodically and acquire an understanding of customer financial contexts and circumstances (know the customer).

Build strong relationships by addressing customer/sales issues and complaints in a timely manner.

Continuous Improvement

Proactively monitor task execution and identify opportunities to improve effectiveness and efficiency.

Resolve bottlenecks, within levels of discretion.

Implement initiatives/projects to improve effectiveness and efficiency as approved by management.

**Qualifications**:
Diploma in Credit Management or Finance related field

Experience

10 years working experience within the FMCG environment.

Must have worked with large FMCG Retail & Wholesale accounts.

5 Years’ experience in a supervisory role

Knowledge

Understanding of the National Credit Act

**Skills**:
Proficiency in SAP and Microsoft Office

Numerical skills

Basic financial understanding

Data analysis & integration

Planning, organising and ability to take a methodical approach to tasks.

Problem solving

Communication and interpersonal skills

Ability to build and maintain relationships.

Assertive and able to remain calm and composed during tough conversations and other interactions.

Negotiation

Conflict handling

Collaboration

Ability to execute in line with set timelines.

Co-ordination and supervisory

Personality & Behavioural Attributes

High attention to detail

Results orientated

Conscientious

Confident and persistent

More than 10 Years