Team Leader Sales and Service

2 weeks ago

Durban, South Africa FinIT Select Staffing Full time

Team Leader Sales and Service

**Key Performance Areas**
- Accountable for the team
- Builds and develops resources and environment to enable the team to achieve its desired objectives.
- Looks after subsidiary company operators.
- Responsible for the facilitation of a team’s outcome.
- Facilitate the process of removing obstacles

**Customer**
- Ensures that the team attends to customers, understands what matters to the customers and effectively delivers against those demands.
- Ensure that the team takes ownership of every demand and provides customers with immediate responses.
- Proactively conduct needs analyses at every customer interaction and identify sales opportunities and provide solutions accordingly.

**People**
- Manage staff leave, hours of work, overtime and movement of staff to proactively source new business.
- Coach upskills and support staff to achieve their individual and collective sales targets.
- Put proactive sales plans and ensure that plans are clearly defined and the team is aligned and ensure swift execution and measure the output.

**Finance**
- Manage staff overtime, Manage Fleet costs for vehicles used for proactive sales activities.
- Ensure that the team produces the required financial outcomes by achieving the set sales targets.
- (EPE enrolments, Conversions, Smart life, Moneyline etc)
- Implement cost containment measures to closely manage business/operational expense such as stationery costs, maintenance and replacement of office equipment, office refreshments/groceries, etc. thereby preventing any wasteful expenditure in the Branch,/Express Branch/Satellite Branch

**Process, Risk, Regulatory & Compliance**
- Ensure that the sales team adheres to the laid down processes and procedures at all times.
- Ensure that the Staff Manual is made available to staff and that it is read and understood by all staff.
- Ensure full compliance of all new business at origination.

**Qualifications**
- National Diploma/NQF level 6 qualification in Business Studies or equivalent.

**Experience**
- 3 / 5 years of sales experience from Banking or Financial Services environment, 3 of which must have been in the leadership role.
- Report Writing, Computer Literacy, MS word, Excel, PowerPoint, Outlook

**The successful applicant must**
- Be able to lead, motivate, and inspire the team to be engaged and committed to their job and be driven to achieve success.
- Knowledge of banking services and what is being offered in the market.
- Business acumen and business management skills
- Have a drivers License

**Job Types**: Full-time, Permanent

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