International Customer Service Agent

5 hours ago

Durban, South Africa Nutun CX Full time

We are searching for Customer Service Agents to join a team of Call Centre Customer Service Representatives and build a positive relationship of teamwork, trust, and excellence.

The position is located in Durban CBD.

This role requires you to have customer service experience working on a USA campaign.

Should you meet the requirements you can also send me a WhatApp message on 0678387779 with a Message saying Usa Customer Service Campaign to book an interview

**Role Qualifications and Experience**:

- Matric Certificate.
- Minium of 1 year international call centre experience in a USA campaign
- Motor Insurance, Claims or Casework experience is advantagous
- Strong customer service experience.

**Job Objectives**:

- Striving to achieve first call resolution and maintain the quality of service provided by the call centre.
- Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
- Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
- Adhering to all company policies and procedures.
- Achieving set KPI’s designated by the campaign and ensure a high level of customer service is provided on every call.
- Responding efficiently to customers and creating a positive experience.
- Transferring and escalating the calls to the appropriate department if needed.
- Adhering to all company policies and procedures.
- Achieving set KPI’s designated by the campaign and ensure a high level of customer service is provided on every call.
- Striving to achieve first call resolution and maintain the quality of service provided by the call centre.
- Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
- Understanding and using the required software, reports, tools, and metrics.
- Participating in training and striving to increase and improve existing skills.

**Required Skills**:

- Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills.
- Proficiency with computers.
- Ability to resolve conflict and diffuse tension.
- Strong time management skills.

**Role Competencies**:

- Excellent command of the English language.
- Strong reading comprehension of English.
- Basic computer skills.
- Attention to detail.
- Willingness to learn.
- Strong written communication skills.

Should you meet the requirements you can also send me a WhatApp message on 0678387779 with a Message saying USA CUSTOMER SERVICE CAMPAIGN to book an interview

Pay: R5 500,00 - R10 000,00 per month

Application Question(s):

- Please advise which USA campaigns you worked in?

**Education**:

- High School (matric) (required)

**Experience**:

- customer service: 1 year (required)

Work Location: In person

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