Business Intelligence Internship

**Business Intelligence Intern at Doctors Without Borders (MSF) Southern Africa**

**About Us**

Doctors Without Borders/Médecins Sans Frontières (MSF) Southern Africa is a vital part of a global network of compassionate professionals dedicated to medical humanitarian work. Guided by medical ethics and a shared commitment to humanity, our teams—both small and large—deliver critical healthcare to people affected by conflict, disasters, epidemics, and exclusion from medical services. Operating in over 70 countries, MSF’s doctors, nurses, logisticians, and specialists not only provide care but also bear witness to the challenges faced by communities, raising awareness and advocating for change to address crises and healthcare inequities.

**The Opportunity: Business Intelligence Intern**

Are you eager to dive into data analysis and reporting to support humanitarian fundraising? As a Business Intelligence Intern at MSF Southern Africa, you’ll assist the Business Intelligence Specialist in building, maintaining, and analyzing reports to drive insights on donor trends and income performance. This part-time role offers valuable experience in tools like PowerBI, Salesforce, and Excel, helping optimize our fundraising efforts and contribute to life-saving missions worldwide.

**What You’ll Do**
- Building and maintenance of PowerBI, Salesforce, and Excel reports: Update income and expenditure reports; create ad hoc reports as needed; use basic programming languages to extract, clean, and transform data for ingestion into reports.
- Analysis of reports and database: Conduct in-depth analysis on income and donor trends, income vs. expenditure relationships, and donor characteristics; support the team with ad hoc analysis.
- Monthly Call Centre Income Report compilation: Compile monthly income reports from call center data; reconcile income and donor numbers; report on trends and donor behavior in call center campaigns.
- Testing and Improvements: Participate in testing and enhancing the reporting ecosystem; identify opportunities for automation or system improvements.
- Internal Data Use Mapping (10% Focus): Document how teams (Acquisition, Retention, Philanthropy) use internal reports; interview team members and interns on gaps and insights; evaluate report relevance and suggest enhancements; propose improvements to increase usability; hold weekly sync meetings with interns; co-develop a mini guide on key reports; research best practices for reporting in Digital, Acquisition, Retention, and Philanthropy; test new ideas.

**Who We’re Looking For**

We’re seeking a curious, detail-oriented individual with a passion for data-driven insights and humanitarian work, ready to collaborate in a fast-paced fundraising team.

**Here’s what you bring**:
**Qualifications & Skills**
- **A Diploma or degree in Informatics, Data Analytics, Marketing, Information Systems, or a related field.**:

- Experience using CRM systems (preferably Salesforce); familiarity with visualization tools (preferably PowerBI).
- Exposure to data extraction, cleaning, and reconciliation using basic programming languages; familiarity with documenting processes or system testing is an advantage.
- Strong Excel skills (e.g., pivot tables, VLOOKUP, conditional formulas).
- Understanding of basic Salesforce functionality, data structures, and PowerBI functionality.
- Excellent attention to detail, data accuracy, and comfort with large datasets. Strong written and verbal communication skills.

**Personal Qualities**
- **Curious & proactive**: You actively seek ways to improve systems and workflows.
- **Team player**:You collaborate effectively and are eager to learn in a supportive environment.
- **Reliable & self-motivated**:You manage time and priorities independently.
- **Values-driven**:You align with MSF’s principles of respect, transparency, integrity, accountability, trust, and empowerment and adhere to the MSF Behavioural Commitments.
- **User-first mindset**:You prioritize data integrity and supporting team decision-making.

**Why Join MSF?**
- Make a global impact: Support a world-renowned organization that transforms lives through healthcare and advocacy.
- Launch your BI career: Gain practical experience in a supportive, mission-driven environment.
- Join a vibrant community: Work alongside passionate professionals in a diverse, inclusive workplace.

**What We Offer**
- **Monthly Stipend**: R5,000.
- **Benefits**: 100% medical aid contribution, transport allowance, and cell phone allowance.
- **Resources**: A fully equipped workspace with a computer, internet, stationery, and more.
- **Contract**: 12-month internship.

**How to Apply**

Closing date: 23 July 2025

Start date: 1 January 2026 till December 2026

NB: Information**By applying, the applicant acknowledges that he/she has read, understood and accept this document.**

End