Service Manager

1 week ago


Johannesburg, South Africa FirstRand Full time

Job Description

Responsible for activities associated with the identification prioritisation and resolution of reported problems

Hello Future Service Manager (Exchange Control)

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB Commercial Forex, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members- Achieve Retention by managing the service breakdown activities as listed in the Service Operations Plan- Resolve all customer exchange control queries efficiently, and within agreed timelines- Prepare business communication that is of a professional standard- Perform Internal Root Cause Analysis to present the Internal Root Cause Analysis to the relevant stakeholders and facilitate process to design and implement appropriate solutions to remedy the situation- Comply with governance in terms of legislative and audit requirements as per the excon requirements- Draft and implement frameworks, methodologies, guidelines and procedures to support Root cause analysis as a discipline in the business- Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data- Manage own development to increase own competencies- Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies- Have a Bachelors’ Degree in Law/Economics/Commerce of Finance/Compliance or industry-related field- Have 4 to 5 years’ client service experience in an Exchange Control environment within Financial Services/Banking industry- Have proven exposure to a leadership role- Have experience in collaborating with internal and external stakeholders

You will have access to:
- Opportunities to network and collaborate- A challenging working environment- Opportunities to innovate

We can be a match if you are:
- A team player- Collaborator- A people’s person- Great communicator (written and verbal)- Attentive to detail- Client-centric

Post

FNB

LI-KN4

Job Details

15/08/25



  • Johannesburg, South Africa South Metropolitan Health Service Full time

    Registrar – Service – Psychiatry Join to apply for the Registrar - Service - Psychiatry role at South Metropolitan Health Service. 5 days ago. Be among the first 25 applicants. Join to apply for the Registrar - Service - Psychiatry role at South Metropolitan Health Service. Get AI-powered advice on this job and more exclusive features. This is where jobs...


  • Johannesburg, South Africa South Point Management Service (Pty) Ltd. Full time

    **POSITION **:Sales and Service Contact Centre Manager** **Location **:Braamfontein** **Department **:Contact Centre** **Reporting to **:Business Unit Head** **Mission of South Point** South Point Management’s mission is to be a **_leading _**provider of **_clean, convenient, safe_** and **_affordable student _**accommodation **_nationally_**. We...


  • Johannesburg, South Africa Service Solutions Full time

    Overview Are you a dynamic leader with a passion for retail and customer experience? We’re looking for an experienced and motivated Retail Store Manager to lead our team and drive success in a fast-paced retail environment. Responsibilities Lead and motivate a team to achieve sales targets and deliver exceptional customer service. Oversee daily store...

  • Contract Manager

    5 days ago


    Johannesburg, South Africa Farm Manager SA Full time

    Job Description: Logistics and Supply Chain Manager Qualifications: Degree or Diploma in Road Transport, Logistics, Warehousing, or Management with financial electives 5-7 years experience in a Logistics and Supply Chain management environment, including Warehousing and Distribution Over 5 years experience in strategic planning for complex tasks Knowledge of...

  • CONTRACT MANAGER

    6 days ago


    Johannesburg, South Africa Farm Manager SA Full time

    MINIMUM REQUIREMENTS Degree or Diploma in Road Transport/Logistics/Warehousing/ Degree in Management with financial electives5-7 years experience in a Logistics and Supply Chain management environment and Warehousing Distribution5 Years PLUS for the most complex task (strategic planning focuses on the next year's activities)Knowledge of Logistics and Supply...


  • Johannesburg, South Africa Service Solutions Full time

    A financial services firm based in Johannesburg is seeking a qualified financial accountant to support management accounting and reporting functions. Responsibilities include executing financial operations, preparing journal entries, and leading a small team. The ideal candidate has a Diploma in Financial Accounting, 3 to 5 years of relevant experience, and...

  • Contract Manager

    2 weeks ago


    Johannesburg, South Africa Farm Manager SA Full time

    **Johannesburg Area - Gauteng**: An opportunity has arisen for a high calibre Contract Manager to Manage Warehouses & Transport Operations, which includes financial, Budgets, administration, SHEQ and KPI Targets within a High Pressurized Production to Warehousing to customers JIT (Just In Time) environment. **MINIMUM REQUIREMENTS** - Degree or Diploma in...


  • Johannesburg, South Africa Home Service Direct Full time

    **About Home Service Direct**: Home Service Direct is a fast-growing lead generation agency specializing in providing lead generation for home services businesses. Our mission is to help our clients grow and prosper by delivering the best leads while expanding our reach into new niches. **Key Responsibilities**: - Google Ads Management: Setting up and...

  • Noc Manager

    4 weeks ago


    Johannesburg, South Africa Cool Ideas Service Provider Full time

    Join to apply for the NOC Manager role at Cool Ideas Service Provider. Overview We are seeking an experienced and dynamic Network Operations Centre (NOC) Manager to oversee the performance, availability and reliability of our ISP network infrastructure. This role is critical in ensuring 24 / 7 monitoring, rapid incident resolution and proactive upgrades to...

  • Program Manager

    3 days ago


    Johannesburg, South Africa National Health Laboratory Service Full time

    Managing over 400 projects /KPA’s and grant funded projects to ensure efficient and effective deliverables and reporting to stake holders. Consolidation and management of all activities managed by researchers to be able to report to stake holders. Implement project management policies to ensure quality project delivery (for more than 400 projects). Manage...