Business Solutions Manager C

3 days ago

Johannesburg, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

**purpose**:
To collaborate with different business areas and translate business requirements into technical and functional requirements as well as solutions to resolve any system problems.

**experience and qualifications**:

- Degree or Diploma and required Certification.
- 3-5 years relevant in a similar environment.
- An excellent understanding of the overall business.
- **additional requirements**:
**responsibilities**:

- Drive business profitability in the context of cost management through Information technology solutions.
- Increase operational efficiency and suggest solutions to enhance cost effectiveness.
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements.
- Liaise and communicate the system requirements to the necessary audiences e.g. testers, developers, business analysts.
- Provide sound consulting services and recommendations based on customer and client needs, current information and trends analyses.
- Work with internal and external customers, as necessary, to analyze and provide feedback on technical and functional requirements.
- Monitor changes in legislation, regulations, initiatives and relevant industry practices. Ensure drafting and implementation of appropriate interventions. Ensure compliance with audit requirements.
- Ensure business effectiveness and efficiency by defining, delivering and ensuring the effective implementation of information technology solutions.
- Support Quality Assurance to test activities and to identify and correct issues and work with development team to brainstorm and prototype new ideas to stimulate innovation.
- Integrate business information, compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision-making purposes.
- Collaborate with other business units (Operations, Business analysts, Implementation, etc.) as necessary on System (technical and functional) projects.
- Explore ways to constantly improve quality of existing services, processes and systems in order to be more efficient.
- Manage own development to increase own competencies.
- Provision of training on current systems as and when required.
- Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.

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