Customer Resolutions Officer

2 days ago


Bellville, South Africa O'Dwyer Personnel Full time

**Responsibilities**:

- Manage all customer enquiries end to end (case management)
- Administration and changes of customer profiles
- Technical queries and Device setup
- Customer Retention through understanding customer’s issues and effectively elevating that issue.
- Account management through Individualized support
- Upgrades/ new lines
- Proactive check-ins with customers
- Proactively manage accounts and behaviours and action accordingly
- Achieve set operational targets
**Requirements**:

- Must have Matric
- Must be criminal and credit clear
- Computer Proficiency
- Effective verbal and written communication skills
- Attentive Listening Skills

**Job Types**: Full-time, Permanent

**Salary**: R7,500.00 per month


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