Customer Resolutions Officer
2 days ago
**Responsibilities**:
- Manage all customer enquiries end to end (case management)
- Administration and changes of customer profiles
- Technical queries and Device setup
- Customer Retention through understanding customer’s issues and effectively elevating that issue.
- Account management through Individualized support
- Upgrades/ new lines
- Proactive check-ins with customers
- Proactively manage accounts and behaviours and action accordingly
- Achieve set operational targets
**Requirements**:
- Must have Matric
- Must be criminal and credit clear
- Computer Proficiency
- Effective verbal and written communication skills
- Attentive Listening Skills
**Job Types**: Full-time, Permanent
**Salary**: R7,500.00 per month
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