Tier 1 Support Desk Consultant

2 weeks ago

Johannesburg, South Africa Fusion Software Full time

About Us;
Fusion Software is a South African based software, web, and app solutions provider. We have been operating since 2002 and currently have around 15,000 users on our platform. We offer CRM, Sales, Projects, Timesheets, Stock, Manufacturing, Accounts and HR solutions to name a few, and we deploy combinations of these modules in order to answer a clients specific business needs. In short, any business of any size can benefit from our solutions whether it's a start-up or a corporate, with the ability to adapt your solution to fit ever changing industries.

Role and Responsibilities:

- Support and Maintenance of Fusion Software’s existing implemented Software.
- Microsoft SQL Database level interaction for Data Importing and Data Analysis
- Communication internally and externally with clients and Project Stakeholders
- Provide training to clients on Fusion Software systems.
- Potential Travel to clients within the country if required.

Preferred Skills:

- Basic to Intermediate Microsoft Windows Server (specifically AAD and Permission configuration)
- Intermediate to Advanced Microsoft Windows Desktop environments
- Basic to Intermediate Microsoft SQL Server TSQL
- Basic Microsoft SQL Server Configuration
- Basic understanding of Windows Internet Information Services.
- Intermediate to Advanced Microsoft Office (Excel, Power BI, etc.)

Non-negotiable:

- Intermediate to Advanced Microsoft Windows Desktop environments
- Intermediate to Advanced Microsoft Office (Excel, etc.)

**Advantages**:

- 1-3 Years working experience in a Software support or implementation environment.
- Experience in MSSQL will be beneficial.
- Experience in a Software Implementation or Support Desk environment.
- Experience in Windows Microsoft Server.

**Qualifications**:

- Diploma in Information Technology

**Salary**:R10K- R15K commensurate with experience and skill

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