Assistant Director: Service Level Agreement

1 week ago

Pretoria, South Africa The South African Department of Employment & Labour Full time

Assistant Director: Service Level Agreement (SLA)

REF NO: HR4/4/3/2ASDSLA/UIF (X2 POSTS) (1 YEAR CONTRACT)

SALARY: R468 459 per annum plus 37% in lieu of benefits CENTRE: Unemployment Insurance Fund, Pretoria

REQUIREMENTS: A three year (3) tertiary qualification (NQFL 6) in Information Technology/ Computer Science/ Information Systems/ Digital Systems/Electronic Engineering. Four (4) years' experience of which two (2) years must be functional experience in Information Technology (IT) Service Level Management/ Contracts/ Projects Administration environment and two (2) years must be supervisory experience. Knowledge: Public Financial Management Act (PFMA). Promotion of Access to Information Act (PAIA). Basic Conditions of Employment Act (BCEA). Protected Disclosure Act. Labour Relations Act (LRA). Public Service Regulations (PSR). Public Service Act (PSA). Unemployment Insurance Act (UIA). Unemployment Insurance Contributions Act (UICA). System Development Life Cycle (SDLC). **Skills**:Meticulous attention to detail. Conflict Management. Analytical. Problem Solving. Presentation. Planning and Organizing. Communication. Computer Literacy. Report Writing. Creativity. The ability to prioritize tasks. Driving.

DUTIES: Coordinate the Service Level Agreement (SLA) services for the Fund. Facilitate the contract administration support services. Facilitate the cellphone contract services in the Fund. Coordinate the Service Desk support services. Manage resources in the Sub-Directorate.

ENQUIRIES: Mr VL Kwinika Tel: (012) 337 1621

For Attention: Sub-directorate: Human Resources Management, UIF

DEPARTMENT OF EMPLOYMENT AND LABOUR

CLOSING DATE: 23 May 2025 at 16:00 (walk-in) and 00:00 (online)

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