Site Supervisor

**Location**: Franschhoek, Western Cape
**Industry**: Tourism & Hospitality

Key Responsibilities

Guest Relations & Visitor Experience
- Provide exceptional care and service to all visitors, ensuring a safe and enjoyable experience.
- Engage confidently with individuals and large groups from diverse backgrounds.
- Handle customer-related challenges with professionalism, empathy, and tact.
- Maintain a calm and composed demeanor in high-pressure situations.
- Work across all customer service areas, offering support and guidance where needed.

Service & Tour Coordination
- Monitor and manage daily service operations, including scheduled tours and transport logistics.
- Coordinate with wine estates and service providers to ensure smooth execution of experiences.
- Build and maintain strong product knowledge to assist guests with accurate information.
- Provide on-the-day management of services and report feedback to management.
- Assist in planning and scheduling tours, ensuring alignment with operational capacity.

Operations & Yard Control
- Oversee the movement and readiness of vehicles and equipment within the yard.
- Monitor yard safety and cleanliness, ensuring compliance with operational standards.
- Liaise with the control room, guests, and logistics personnel to ensure timely departures and returns.
- Report any discrepancies or maintenance issues promptly.

**Requirements**:

- Must reside in the Franschhoek, Paarl, or Stellenbosch area, or be able to commute reliably.
- Valid driver’s license and own transport.
- Fluent in English and Afrikaans.
- Matric certificate required.
- Previous experience in the Tourism/Hospitality sector.
- Experience in logistics, operations, guest relations, or tour coordination will be advantageous.
- Excellent verbal communication and conflict management skills.
- Passionate about customer service and the tourism industry.
- Willingness to work weekends, public holidays, and extended hours.

Application Instructions
- Updated CV
- Recent photograph
- Matric certificate
- Any additional qualifications
- Contactable references (must be current)

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Franschhoek, Western Cape 7690: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (required)

License/Certification:

- Code 8 (required)

Work Location: In person