Receptionist

3 days ago

Midrand, South Africa Fidelity Services Group Full time

**Goals**
- Ensure an effective operation of the reception function

Description
- First Impression, Face of Company
- Presentation and cleanliness of all reception and seating areas.
- Customer centric, Client services focus. Perform help desk functions to all visitors including meet and greet for external meetings and events. Help desk function for all telephonic queries
- Ensure fully functional switchboard service. Up to date telephone extension list circulated monthly
- Telephone etiquette.
- Establish interdepartmental communication with new employees - giving them a tour
- Learn who the new staff members are by gathering information from HR
- Implement 15 minute meetings with new staff members to discuss my role and offer assistance.
- Give them guidance on where to gather information and who would be best suited to assist them should they need assistance.
- Create a PowerPoint presentation describing where new employees can locate a person
**Goals**
- **
Manage all training room / Boardroom bookings**
**Description**:

- Manage and resolve double / late bookings
- Establish layout of room from booker and implement accordingly
- Establish any catering requests and advise accordingly of requirements that may be needed.
- Manage keys to all training facilities
- Ensure any damages / Breakages are reported and billed to respective responsible person.
**Goals**
- To Achieve a 90% EHS safe Reception
**Description**
- Driving EHS procedures by updating and tracking all first aid incidents on a weekly basis
- Implementing personal trackers on staff medication or conditions eg. Heart conditions or allergic to medication etc
- Compile a day to day report on any EHS hazards within reception, Canteen, IT and the training rooms to compile a weekly report that highlights concerns or dangerous risks.
- Advise Reception, IT, Training rooms on a monthly basis how to evacuate in an emergency
**Goals**
- Achieve 80% same day delivery on all internal and external mail
**Description**
- **Goals**
- Customer Excellence
**Description**
- Reception rate me box. Ask external guests waiting to complete the customer experience box. Max 4 questions with 1 comment. To be aligned to marketing.
**Goals**
- Improve customer service value offering within reception
**Description**
- Attend mandatory quarterly contact centre training. Agree and document quick wins for implementation in reception. This will include telephone etiquette.
**Goal**
- Maintains files and document storage
**Description**
- **Goal**
- Manage procurement FEDEX bookings for external mail
**_
- **

**_Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._**

**_

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