Digital Transformation Manager

1 week ago

Cape Town, South Africa TrudyQ Consulting Full time

The Digital div. leverages the core power of domain expertise as the fulcrum and infuse it with levers that include Artificial Intelligence, Dynamic Analytics, Automation & Robotics, and Next Gen Solutions to drive digital transformation by reimagining customer journeys and enabling agile and intelligent operations to improve revenue growth and profitability of the Employer clients.

**Minimum Requirements**:

- Preferred qualification: Graduate with experience in digital transformation
- Experience with Lean Six Sigma is highly preferred
- Proven ability to drive a solution from start to finish (project management certifications are a plus)
- Experience in Insurance/BFSI domain will be given strong preference
- Ability to travel as required domestically and / or internationally
- 10+ years of overall experience including 7+ years of project management experience with demonstrated success and financial results with similar experience
- Experience of packaging and showcasing capabilities and solutions
- Willing to work in 24X7 environment

**Technical and Practical Skills**:

- Strong Insurance domain preferable though not mandatory
- Functional Domain experience in Contact center
- Experience with Process Diagnostics and Solutions development
- Good understanding of Digital Solutions: Analytics, Robotics, Process Improvement/Elimination/Lean Six Sigma background and project management
- Excellent working knowledge of MS Office MS Excel, Power Point, Word Doc, Outlook
- Proficient with MS-VISIO for flowcharting/process mapping software
- Experience of packaging and showcasing capabilities and solutions

**Key Performance Areas will entail**:

- Responsible for Diagnostic to Solution Proposal creation for Digital projects
- Generate ideas for building game-changing capabilities by scanning the market/competition and internal operations
- Consultative mindset, with approach to think of a business challenge creatively and with a future digital solution mindset
- Build relationships with key business leaders and sponsors other stakeholders to drive uptake of innovation projects, define project vision, scope, requirements, and deliverables
- Successfully collaborate with core and extended teams across the enterprise for deployment of Digital Solutions by internal and client showcasing and articulating the business case and value proposition
- Create best in class products by integrating firms product footprint and investments automation, process simulation, re-engineering, domain expertise, analytics etc.
- Responsible for maintaining the Governance and reporting on projects to Business units, Leadership, clients.
- Managing client visits for prospects, existing clients with respect to transformation presentations
- Providing transformation solutions and roadmaps for new deals / pursuits
- Contribution of creation of showcase content, though leadership white papers, collaterals
- Updates job knowledge by studying state-of-the-art tools, technologies, reading professional publications; maintaining personal networks; participating in professional organizations.

**_This position offers a permanent employment opportunity within a well-known, market leading Call Centre/BPO environment and a competitive remuneration package._

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