Order Clerk Consultant

5 hours ago


Germiston, South Africa Fempower Personnel Full time

Our client in the retail industry has an opportunity for an Order Clerk Consultant.

**Requirements**:

- Matric or relevant clerk order experience.
- Stationery experience.
- Order taking experience.
- Good communication and negotiation skills.
- Good and clear call speaking manner.
- Be able to work flexible hours.
- Be able to work in a team.
- Have excellent knowledge and understanding of the company catalogue, products and stock codes.
- Have excellent knowledge of the product packaging and suppliers.
- Understand AXAPTA and all functionalities.
- Understand cost prices, selling prices, gross profits and mark-up calculations.
- Understand the contract pricing, buyout costing and book prices.
- Be able to deal with customer complaints and follow through with the complaint.

KPAs:

- Responsible for ensuring effective end-to-end order-to-cash processes to maximize service, while providing relevant information regarding all issues that impact the sound customer relations and the agreed customer service level.
- Responsible for creating a positive image for the company through calls and written interaction.
- Process customer orders on receipts, following the validation process to ensure accuracy and advising customers if anything is out of stock.
- Ensure that the order validation process is followed.
- Perform administrative tasks related to customer information and orders.
- Follow up on sales quotes and negotiate prices.
- Assist with any credit note requests.

This is a 6 month contact with the possibility of becoming permanent dependent on your performance.


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