LMS Administrator

This position is responsible for the development, implementation, delivery, support and maintenance of training content, assets, and other resources used for instructional purposes. The Learning Management System Administrator is the primary system administrator super user for Signify LMS and oversees the installation of all system updates and upgrades, as well as tools and software integrated with the LMS.

**Responsibilities**:
**User Management**: Operates as the Systems Administrator super user Creates user logins as needed and assigns user permissions.
Creates and manages user structures including the creation of user groups and learning cohorts.
Creates and maintains operational reporting dashboards.
Manages course assignment, enrolment, progress tracking and reporting.

**Course Management**: Publishes and archives online or blended learning solutions.
Unlock Assessments
Create learning pathways
Manage and draw reports
Manage the course asset library.
Populates course information and assigns learners. Develops and updates standardized tools and reporting for ongoing access to learning information; generates standard and custom reports.
Analyzes reporting data and recommends corrective measures strategic direction to operations, technical managers, or others, as appropriate.
Creates and manages the overall course structure and sets up course programs based on specifications from the instructional designer.
Manages tracking of course revisions and history.
Builds online assessments and evaluations in LMS for courses.
Monitors and reports system performance and utilisation.
Provides data and support to other training resources for Compliance and Legislative reporting.

**Troubleshooting**:
Provides troubleshooting assistance for users regarding logging in to the LMS and accessing courses.
Troubleshoots and resolves issues relating to system functionality.
Serves as point of escalation for support issues, which include interaction with LMS vendor and other vendor support services.
Reviews and monitors system performance.

**Qualification Requirements**:
Level 6 BA will be advantageous

**Experience and Skills Requirements**:
Minimum of 3 years
- experience as an LMS Administrator or in similar position
Technical skills including troubleshooting, and understanding of directory, file structures, and systems essential
Advanced Microsoft Office skills essential
Ability to troubleshoot and resolve technical issues
Ability to collaborate with others ls in the organization as well as service providers
Ability to learn new technical skills quickly
Customer service skills, responsive and positive attitude
Strong oral and written communication skills; ability to communicate complex technical concepts in layman-s terms
Coursework and/or certifications relating to learning management system administration
Familiarity with course design and development
Working knowledge of multiple web design technologies, such as HTML
Critical thinking, problem solving, exposure to Seta LMIS advantageous.