3 X Uk Call Center Agents

**Rentokil Initial**:
Rentokil Initial is a Global services company employing over 45,000 colleagues across 84 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting.
We are experts in the fields we operate in, investing in training, science, innovation and technology, and affording our employees Opportunities for Growth and Development
Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.
We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

**Our family of businesses**:
Rentokil Pest Control is the world’s leading commercial pest control company who provide quality, diligent and friendly services to all our customers.
We operate in 92 of the top 100 cities
We are highly innovative and have leading technical and scientific expertise and our customers look to us for our knowledge and integrity.
Although we don’t provide the most luxurious of services, this is certainly essential for all of our customers, and to make sure service happens.
Initial Hygiene is the world’s leading hygiene services company who provide quality, diligent and friendly services to all our customers. We produce high quality, tailored hygiene product ranges for washrooms - across all sectors and industries where our customers look to us for our knowledge and integrity
Ambius is the world leader in providing interior landscaping services for a range of customers from boutique hotels, to shopping centres. We use planting, scenting, flowers, artwork and exterior landscaping maintenance to improve the environment for the benefit of the customer and their employees. Ambius is a global brand across North America, Europe South Africa and Australia.
We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in country.
You would be supporting the business in the UK

**Requirements**:
A vacancy has arisen for 3 Customer Call Center Agents
The purpose of this role is to be the first point of contact for all new, prospective and existing customers. You will provide professional customer service through your learnt understanding of business services, products and procedures, accurately managing the client’s expectation for the next steps. Wherever possible you will oblige the client’s request and resolve as many issues as possible for the first time.
Do you have what it takes? If you want to be considered for this role you will need:
QUALIFICATIONS, EXPERIENCE & SKILLS
- Tertiary Education in a related field
- Minimum of 5 years experience in a similar role
- Evidence of sufficient experience to demonstrate ability
- Strong values in customer service
- Good initiative and judgement skills
- Team player
- Customer Focus: excelling at customer service & able to build rapport
- Familiar with Data Protection Act
- Communication skills: both verbal and written including excellent telephone manner
- Ability to work in a hybrid environment

KEY WORK OUTPUTS and ACCOUNTABILITY
- Customer Service
- Establish positive rapport with callers, positively impacting customer satisfaction and sales opportunities.
- Establish customer enquiry through effective open and probing questions.
- Reassure clients we can help at all times.
- Use all tools available to deliver a “First Time Fix” for clients wherever available.
- Offer relevant advice and recommendations
- Input data accurately into system
- Take ownership of queries and obtain a satisfactory conclusion
- Obtain account information and update with action given/taken
- Update records appropriately so that a full history can be tracked
- Amend inaccurate records to ensure data-integrity
- Process “Live-Updates” and “Pending Requests”
- Adhere to escalation/reporting process
- Ensure customers are kept informed on the progress of any disputes
- Close logs only on receipt of minimum update information.
- Proactively chase relevant people before situations escalate into complaints.
- Achieve and exceed preset team and individual targets as set by line manager
- Provide excellent customer service at all times
- Provide administrative support to the call handling operation as required.
- Follow issued company procedures for every call
- Effectively utilise the HUB guide for day-to-day instructions.
- Proactively seek to develop your own skills by learning.
- Participate in field excursions and business familiarisation as required for training purposes.

Complaint Handling
- Handle serious complaints professionally and empathetically, driving to get a fast and appropriate resolution.
- Provide a superior level of customer service.
- Own complai