Mrm Regional Credit Manager

**KEY RESPONSIBILITIES**

**Policies and Procedures**
- Ensure adherence to collection policies and procedures.

**Collections and Targets**
- Implement strategies to ensure staff achieve collection targets within collection terms and the business requirements.
- Provide staff with monthly collection targets vs previous month performance.
- Set quarterly IKO’s for staff in line with performance.
- Monitor and manage the number of accounts per credit controller.
- Manage and address performance on non-achievers.

**Overdue Accounts**
- Conduct weekly meetings with staff to review all defaulting accounts.
- Assist staff with collection activity where needed.
- Ensure the correct escalation process is followed before signing off Reminder Letters.
- A report of the top 20 overdue accounts must be prepared and discussed weekly.

**Hand Overs and Bad Debts**
- Monitor and control all legal hand over’s, liquidations and bad debt write offs.
- Meet and Liaise with Attorneys and/or collection agencies.
- Follow the correct protocol before blacklisting a client, and then proceed to blacklist clients.
- Report monthly the status of all handed over accounts.
- As directed by the MRM Group National Credit Manager, review and discuss all potential bad debt write offs monthly.
- Ensure bad debt write off journals are prepared and captured in the accounting system correctly at financial year end.
- Ensure stop billing on closures, liquidations or write offs are actioned by the billing department.

**Credit Notes, Invoices and Adjustments**
- Check that all credit notes and adjustments are raised correctly.
- Investigate all reasons for credit notes to ensure that they are valid.
- Meet with the GM weekly to have credit notes signed off.
- Ensure that the correct authorisation framework is followed before submitting credit note requisitions to Billing for processing.
- Clear Inter co Accounts receivable invoices for MRM region.
- Investigate and prepare refund requisitions and journals.
- Ensure that all rate queries, stop billing on closures are raised with the billing department.

**Month-end Activities**
- Ensure all deposits have been captured and balance back to the cash book.
- Ensure that all re-allocations of unallocated deposits are completed.
- Ensure that credit controllers Off-set credit notes against invoices.
- Write off cent balances to Discount granted.
- Identify and write off small balances to discount.
- Identify any credit balances that are over 3 years are written off to Over Payments.

**Cash / Suspense Accounts**
- Ensure the bank statements are downloaded and captured daily.
- Ensure that all suspense accounts are reconciled and cleared monthly.
- Ensure that the cash sales accounts are reconciled and cleared monthly.

**Financial & Reporting**
- Prepare a daily versus actual cash forecast by region & company.
- Print revenue report. (AR at a Glance) by region & company.
- Run a summary and detailed age analysis (AR1 report) by region & company.
- Prepare a monthly report reflecting the results per Credit Controller per company.
- Prepare commentary on top twenty clients each month by region & company.
- Prepare a monthly split per controller report by region & company.

**Accounts Receivable Incentives**
- Calculate incentives for Accounts Receivable staff for the MRM region.
- Ensure that the monthly incentive figures are submitted to the MRM Group National Credit Manager for authorisation and submission to payroll within the prescribed period.

**Auditors**
- Assist auditors as and when required.
- Prepare various reports and customer letters for auditors.

**Meetings**
- Regular one on one book reviews with each Credit Controller by region & company.
- Ensure Monthly result feedback meetings are held with the AR Team.
- Attend monthly and weekly meetings where required.
- Ensure debtor’s meetings are held weekly by region & company.
- Regularly attend customer meetings.

**Customer Care & Queries**
- Promote a high level of focus on customer care with relevance to all customer complaints and queries.
- Ensure that such queries and complaints are dealt with efficiently, accurately, and promptly.
- Ensure a 48-hour turn-around-time on all customer queries.

**Staff**
- Ensure that all direct reports appraisals are done at least twice a year.
- All appointments within the department must meet the requirements of the position.
- Co-ordinate training of the Accounts Receivable staff.
- Manage the AR team’s leave.
- Advise staff of any new policies or procedures as directed by the HR department.

**Inter-departmental Relations**
- Ensure that inter-departmental relationships between Accounts Receivable and other areas are maintained at high levels.
- Ensure a balance is maintained between sales and credit objectives.

**Projects**
- To get involved in any additional projects as and when required.

**SUPERVISORY RESPONSIBILITIES**

Has overall responsibility for 13 credit control staff (1 credit