Senior Manager: Relationship Management

**Requisition Details & Talent Acquisition Consultant**
- REQ 123519 Thembi Mtshali- Job Family- Digital- Career Stream- It Application Development- Leadership Pipeline- Manage Managers
- FAIS Affected**Job Purpose**
- To lead sales activation and enablement efforts and manage a team of Relationship/ Account Managers. The role is located within Avo B2B (Business to Business), which is a double-sided platform supporting suppliers and their customers with procure-to-pay processes (sales automation and order management) and working capital optimisation.**Responsibilities**:

- Manage Financial and Business Results
- Lead the onboarding and enablement of strategic partners (e.g., suppliers/ sellers) onto the Avo B2B platform
- Lead acquisition of buyers (e.g. supplier’s debtors) onto the Avo B2B platform
- Lead the change management and onboarding of buyers
- Lead the onboarding of buyers on the platform
- Manage client experience for strategic partners, suppliers and buyers
- Overall relationship management for strategic partners, suppliers and buyers, and drive cross sell of Avo propositions
- Ensure that all individual and department results are delivered within budget to deadlines
- Ensure budget targets are met by effectively executing and complying to Divisional billing requirements and target
- Ensure that transparent transfer pricing for provision of products and services for the business area are being followed through
- Ensure that all individual and department results were delivered within budget to deadlines
- Deliver services to client expectations and Nedbank standards
- Quality projects / processes / systems delivered on time and were fully aligned to Nedbank's business requirements
- Manage matrix stakeholder relationships
- Deliver services on client expectations and Nedbank standards by ensuring the Service Level Agreement, Operational level agreements, contractual agreements, and project schedules are met as stipulated
- Advise and consult to clients by providing professional solutions that meet the requirements of the clients business needs
- Ensure that professional solutions delivered within agreed parameters and timelines
- Ensure that professional solutions demonstrate a balance of best of breed and return on investment for the client
- Enable the building of commercially viable relationships with clients by providing quality advice to clients
- Monitor and manage client, service providers/ vendors, partners and other stakeholder expectations
- Delivered best practice services to client expectations
- Monitor and managed client, service providers, partners and other stakeholder expectations, built long term relations
- Operationalise Divisional Strategy by ensuring all supervisors and first line managers understand and prioritise work in alignment to Divisional Strategy
- Empower First line managers and effective performance measures that are empowering and aligned to strategy by clearly defining their roles and responsibilities
- Ensure professional field is leveraged to enable strategy and that proposed solutions related to field are embedded in strategy
- Essential Qualifications - NQF Level- Advanced Diplomas/National 1st Degrees
- Essential Certification- Business Development
- Sales Effectiveness
- Scaling Digital Businesses
- Preferred Qualification- Bachelors degree, preferably in sales related studies, or equivalent
- Minimum Experience Level- 10 years in a sales and client services role in any Business to Business environment, and minimum 3 years in a leadership/ managerial role

**Types of Exposures**
- Account Management
- Sales Enablement
- Relationship Management
- Change Management
- Client Support
- Technical / Professional Knowledge- Budgeting
- Business administration and management
- Change management
- Client service management
- Communication Strategies
- Diversity management
- Employee training/development
- Stakeholder management
- Strategic planning
- Talent management
- Workforce planning
- Business writing skills
- General Communication Skills
- Organisational structure
- Influencing
- Behavioural Competencies- Building Partnerships
- Facilitating Change
- Inspiring others
- Business Acumen
- Building partnerships
- Driving for Results
- Selecting Talent
- Disclaimer**_Please contact the Nedbank._**
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_