Business Development Director

2 days ago

Durban, South Africa Kura Full time

**Salary**:
**Business Development Director**

**Location**:
***
**Richefond Circle, South Africa**

**Hours: Monday to Friday 9am to 5.30pm**

**Salary: DOE + uncapped Bonus**

**BPO experience is essential for this role.**

Who we are:
We are a global independent outsourcer. We employ thousands of talented people across the UK and South Africa so we’re set up to deliver for our clients at all times, every day. We work with over 50 of the world's leading brands, across multiple sectors, supercharging their customer service and growing their businesses

Our industry leading salary and benefits package is outstanding. We offer enhanced wellbeing benefits such as company sick pay, enhanced Maternity and Paternity provision, holiday allowance and tenure based loyalty awards. Recognition is at the core of our culture with a variety of opportunities for our people to be recognised for the job they do every day. With our vision to be Unrivalled in Developing People, we focus on the continuous improvement of our people and our unique approach to coaching and learning which has been designed to support every individual.

We celebrate diversity in Kura and our culture is underpinned by our values:

- Vulnerability: We bring our true self to work. Curiosity:
We ask questions. Learning We seek feedback. Courage:
We call it out in the moment:
Accountability: We know it's always down to us:
Role Details:

- To source your own leads to develop and secure new business
- Identify and develop leads for sales opportunities
- Maintain a pipeline of opportunities to deliver sales targets
- To develop value propositions target at key client sectors
- Generate your own leads from social media, prospecting, attending events and any other source
- Proactively nurture and develop leads from initial contact to sales opportunity
- Actively and successfully manage the sales process through credentials pitch; requirements gathering; solution pitch; negotiation; close and handover to the wider business

**Requirements**:

- Ability to sell end to end solutions including outsourced contact centre solutions.
- Proven track record of selling to the contact centre industry.
- Highly skilled negotiator (Sales, Commercial etc.)
- A high level of knowledge of contact centre technology, customer contact strategies and market propositions
- Highly competent in Word, Excel & PowerPoint
- Confident negotiator and ability to ‘close the deal’
- Excellent stakeholder management expertise
- Has passion for delivering high quality customer service

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