Quality Assurance Manager

**Company Description**
SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 97,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

To implement, maintain and assist the further development of a Health, Safety, Environmental and Quality management system that integrates all MAT/MAC site and commercial laboratories as per the industry requirements. Plan and achieve objectives, budgetary targets. Build the assigned safety staff based in various locations and infuse team spirit to achieve the objectives collectively with the National SHEQ Officer.
- Ensure adherence to company Code of Ethics
- To ensure that company and group policies are implemented in the assigned regions, working and objectives are achieved.
- Approve and issue worksheets, report sheets, verification sheets and test methods. Ensure the distribution, implementation and maintenance of all quality related documents.
- Ensure tester competence, training and proof of all are up to date and available on site.
- Ensure latest test methods are available to testers, the computer software is validated and proof of validation is available on site.
- Ensure all correlation and proficiency testing schedules are done and approved in line with the SANAS and/or client requirements and all correlation and proficiency test results are suitably recorded, reviewed, evaluated and available on the relevant site in the quality file.
- Ensure all equipment at SGS I&E sites and commercial offices meets accuracy and specification requirements. Prepare calibration/verification schedules and maintaining schedules.
- Organise calibration of test and measurement equipment and check content of calibration certificates
- Stop testing activities and instruct resumption of testing in line with the Internal Quality Manual.
- Support the national SHEQ Officer to ensure instructions are completed within the required timeframe.
- Ensure that the company’s Quality management Programme is implemented and maintained at all I&E Commercial and site locations.
- Quality (Client complaints, data, personnel performance, turnaround, equipment) are recorded, maintained and recorded on a monthly basis.
- Quality documents maintained, updated and communicated, and the immediate removal of all invalid and obsolete documents. as per the quality manual.
- Client Satisfaction (meeting external and internal customer expectations in terms of service, quality and turnaround perspective).
- Actively drive, participate /adopt/follow-up of Quality Improvement Projects/Programme within I&E.
- Assess needs, organize and perform Internal Audits within the assigned regions in terms of quality systems.
- Bi-Annual Quality Audits at every Commercial office completed and reported to the relevant Regional and Business Managers within 1 week of the audit being completed.
- Bi-Annual Quality audits at every site laboratory completed and reported to the relevant Regional and Business Managers within 1 week of the audit being completed.
- Pre-audit for all commercial and site laboratories at least 2 months prior to a scheduled SANAS audit to ensure readiness.
- Carry out root cause analysis on all non-conformances, Implement corrective action and preventive action timeously. Close out all non-conformances in line with the Internal Quality Manual.
- Perform any other reasonable tasks as assigned by direct line manager.
- Adhere to all quality and safety requirements of the SGS management system.

**Qualifications**
- Laboratory Systems ISO 17025: 2017 (SANAS)
- Internal Auditing course based on ISO/IEC 17025 :2017 (SANAS)
- Technical Assessing Techniques ISO/IEC 17025:2017 (SANAS)
- 8 Years work experience in a Civil Engineering Materials Testing Laboratory.
- 2 Years quality management system experience (national and international codes of best practices)
- Advance Microsoft software experience
- Document and report writing experience
- Statistical knowledge will be an advantage
- Environmental experience will be an advantage

**Additional Information**
- Outstanding Attention to detail
- Outstanding Quality assurance
- Ensure that all standards are met, that quality of work meets the requirements and that standards are maintained
- Effective planning and organization
- High level of Impact and influence