Technology Assets Coordinator

JOB PURPOSE

Key Responsibilities
- Establish (with the assistance of the client and any external Managed Service Partners) an exceptions protocol that must be reported on (e.g., users not logging in for moth than 5 days, software changes etc.)
- Generate and prepare for review monthly reports listing
- Coordinate with the client to map and govern internal asset management processors and protocols
- Facilitate asset audits, monthly meetings and reporting and escalate exceptions to respective persons
- Authorise and assist the company warranty swap out process
- Facilitate delivery of the company rollout devices and collection of The company devices
- Participate actively in the end of rental term process
- Verify, correct, assesses, and maintain client data records on client portal
- Initiate and monitor daily manual batches
- Periodic and adhoc client data analysis and correction
- Responsible for logging and tracking of errors/enhancements to Application Support team
- Analysis, escalation and follow up of technical incidents
- Responsible for month end / quarter end runs - This includes working extended hours at month end
- Client portal system maintenance on a scheduled basis after normal office working hours
- Documentation and maintenance of system procedures

Reporting
- Establish processes and systems to establish and enhance effective reporting processes
- Work in conjunction with the client to establish expectations, reporting protocols, guidelines and practices for asset management and tracking
- Maintain reporting practices as per agreed upon timelines
- Ensure data integrity by updating, maintaining, and verifying data on the system
- Undertake full responsibility for month end and quarterly runs
- Work with the client to facilitate asset audits based on pre - determined timelines

IT Systems Administration
- Arrange logistics for the company deliveries and collections
- Establish, maintain, document and enhance systems processes and procedures
- Schedule and communicate systems maintenance and updates on a regular basis
- Oversee technical incidents by logging incident, following up and providing feedback on the status of the query
- Monitoring and daily initiation of manual batches

General
- Maintain a professional standard of working, while maintaining a professional representation as an employee of the group
- Attend meetings as and when required
- Provide status updates to the client and the group

COMPETENCIES

Behavioural Competencies
- Critical thinking
- Problem solving
- Interpersonal
- Adaptability / Flexibility
- Client services orientated
- Detail orientated

Hygiene Factors
- Copes with Change
- Desire to Develop & Grow
- Integrity, Values & Trust
- Logical Thinker
- Passion for customers & Excellence

QUALIFICATIONS, EXPERIENCE, & SKILLS:
Educational Qualifications (Minimum Requirement):

- Matric
- ITIL accreditation and experience

Professional Qualifications

N/A

Years of Experience
- 3 years’ experience in a similar role
- Completing and maintaining relevant systems administration paperwork
- ITAM business processes mapping and management experience project lifecycle management experience
- Understanding of SQL, relational databases and middleware an advantage

Other requirements
- Confident & enthusiastic with an ability to adapt to a changing environment
- Excellent written and verbal communication skills

**Job Type**: Temp to perm
Contract length: 3 months

**Salary**: R25,000.00 - R30,000.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Technology Asset Coordinator: 4 years (required)