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Operations Manager
2 weeks ago
**Call Center Operations Manager Job Responsibilities**:
- Prepares call center performance reports by collecting and analyzing call agents’ data.
- Evaluates individual performance reviews and overall team effectiveness with upper management.
- Monitors team performance and provide tools if necessary.
- Determines call center operational strategies by evaluating team results and objectives.
- Maintains and improves call center operations by monitoring system performance and identifying and resolving problems.
- Meets financial targets by estimating performance requirements and preparing annual budgets.
- Presents monthly and annual call center action plans and objectives.
**Call Center Operations Manager Qualifications and Skills**
- Advanced customer focus and customer service skills
- Exceptional training and coaching skills to motivate employees
- Great verbal and written communication skills
- Ability to remain calm and in control of a situation
**Education and Experience Requirements**
- High school diploma or equivalent
- 5 years’ experience working in a call center
- A successfully completed management course is a plus
- *Salary can be negotiated depending on experience_
**Contact us : 031-940 1975**
**Job Type**: Permanent
**Salary**: From R15,000.00 per month
Ability to commute/relocate:
- Mount Edgecombe, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)