Duty Manager

Duties: Guest Experience: Personally welcome VIP guests, repeat guests and special occasion stays, ensuring tailored attention.Oversee the entire check-in and check-out process, ensuring efficiency and a warm, professional standard.Manage guest complaints and feedback, resolving issues promptly while protecting the hotels reputation.Actively engage with...

**Job Advert Summary**: The Duty Manager acts as the key representative of the management team during their shift, ensuring the highest levels of guest satisfaction while maintaining smooth hotel operations. This position combines guest relations responsibilities with operational oversight, requiring strong leadership, problem-solving skills, and a genuine...

**Position Overview**: The Duty Manager ensures the smooth running of daily hotel operations, acting as the senior point of contact for both guests and staff during assigned shifts. This role requires strong leadership, exceptional guest service skills, and the ability to resolve challenges quickly while upholding the hotel’s standards and...

The overall objective of this Duty Controller role is to effectively manage and oversee the general office administration, staff compliance/availability, and operations, to ensure daily tasks are completed seamlessly. Transport with a creative flare. Vibrant and fast paced environment. Great team support and spirit. Constantly expanding with...

**Job Advert Summary**: To ensure the smooth running of Front Office operations by proactively managing guest needs, handling service challenges, and maintaining high standards in line with company policies and five-star service expectations. Act as the Manager on Duty during after-hours and ensure operational continuity across all departments. **Minimum...

You will excel in this role if you are an efficient, solutions driven individual, who enjoys fast paced and constantly changing challenges. With a passion for exceptional service whilst maintaining a high degree of operational delivery, no problem is too much trouble in your environment. **Main Responsibilities**: - Facilitate a seamless stay for guests...

Night Duty Manager Leading property management company is looking for a night duty manager for a commercial and residential building based in Cape Town CBD **Responsibilities**: - Respond to and co-ordinate nighttime emergencies i.e., plumbing/electrical failures etc. - Call the emergency/after hour contractors etc. - Ensure guards are alert and at their...

Main Purpose of the Job:The Operations Duty Manager is responsible for the monitoring, management and delivery of the customer experience and product offerings by internal employees, business partners and concessionaires across the operation ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, client...

Main Purpose of the Job: The Operations Duty Manager is responsible for the monitoring, management and delivery of the customer experience and product offerings by internal employees, business partners and concessionaires across the operation ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, client...

**Additional Information** Duty Manager **Job Number** 22189398 **Job Category** Rooms & Guest Services Operations **Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Reporting to the Guest...