Device Management Coordinator

2 weeks ago

Johannesburg, South Africa Shop2Shop Full time

**Role purpose**:
A device management coordinator is responsible for overseeing the lifecycle and efficient utilization of our Tap2Pay devices. This role involves coordinating the acquisition, deployment, maintenance, and retirement of various Tap2Pay devices. The primary objective of a Device Management Coordinator is to ensure that all devices are properly managed. Returns of these devices are adequately processed, keeping track of all device stock, and monitoring device performance.

**Key responsibilities**:
Returns management
Scanning in returns
Scanning out returns
Daily, weekly, and monthly stock takes of devices
Reconciliation of Swaps
Capturing and allocating returns
Outbound calls
Calling underperforming sites
Calling sites that are no longer trading with high values
Other duties
Device allocations
Agent allocations
Courier management
Partner feedback
Stock management
Report management
Other ad hoc duties as required.

**Qualifications, core competencies and experience required**:
Must have a matric certificate.
A post-Matric qualification is beneficial.
Excellent communication skills
3-5 years of relevant admin or sales experience.
Ability to use multiple systems to log and resolve queries - essential.
Proficient in Microsoft Office Suite products and intermediate computer literacy skills.
Excellent listening skills - essential.
Time management skills and the ability to prioritise - essential.

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