Chief Information Officer: Business and Commercial Banking

**Job Classification** - 138392 - Chief Information Officer: Business and Commercial Banking - Closing date - 30 April 2025 - Job Family - Information Technology - Career Stream - It Operations - Leadership Pipeline - Manage Sub Function: Group **Job Purpose** - The CIO is a technology leader tasked with enabling the business objectives of Business and Commercial Banking (BCB) through innovative use of technology and data. Operating within an "n-in-a-box" model, they collaborate closely with BCB counterparts (e.g., Chief Product Officer) while overseeing tribe tech leads and balancing both BCB-specific and Enterprise-wide technology responsibilities. **Responsibilities**: **Technology strategy and leadership** - Develop and implement a technology strategy that aligns with the BCB’s business objectives, leveraging technology and data to drive growth. - Partner with the Chief Product Officer and other cluster leaders in BCB to identify and prioritize technology-enabled opportunities. - Oversee the adoption of an "n-in-a-box" operating model, ensuring seamless integration of technology solutions within BCB. - Monitor and manage BCB’s KPIs, such as business value generation, lead time, release frequency, change failure rates, system performance, data utilization, and customer satisfaction, to measure success **Tribe Management & Tech/Engineering excellence** - Provide direct leadership to tech leads within BCB’s tribes, fostering innovation, accountability, and technical excellence. - Guide tribe teams and engineers in delivering technology and data solutions that support BCB’s priorities, such as product development or operational efficiency. - Facilitate collaboration between tribe tech leads and cluster business / product leaders to ensure alignment on goals and deliverables. - Build a high-performing technology and engineering culture within BCB, focusing on engineering skill development and agile practices. **BCB-Specific Technology Enablement** - Ensure the BCB’s technology infrastructure supports business needs, including scalability, security, and regulatory compliance, working in partnership with other teams within Group Technology - Champion the use of data-driven insights to enhance BCB decision-making and customer experiences. - Lead digital transformation initiatives unique to BCB, such as adopting AI or automation for BCB’s processes. **Group Technology Project Delivery** - Take ownership of non-BCB / Enterprise responsibilities by contributing to bank-wide technology projects that span multiple clusters. - Collaborate with other CIOs and group-level leaders to deliver enterprise initiatives, such as core system and platform upgrades or cybersecurity enhancements and vulnerability management. - Ensure BCB’s interests are represented in Enterprise technology strategies while balancing resources between cluster and bank-wide priorities. - Manage dependencies and timelines for Enterprise projects, ensuring mínimal disruption to BCB’s operations. **Job Responsibilities Continue** **Risk, Compliance & Innovation** - Implement robust cybersecurity and data protection measures to safeguard BCB operations and comply with relevant regulations. - Proactively identify and mitigate technology risks, such as system failures or data breaches, within BCB. - Stay ahead of industry trends, integrating emerging technologies (e.g., cloud, blockchain) into both BCB and Enterprise initiatives. - Ensure all technology and data practices adhere to internal governance standards and external regulatory requirements **IT Service Management** - Run the bank with clear objectives being availability, reliability, resilience (DR | BCP | Continuous Processing), security, compliance and efficiency. **Data Analytics and Insights** - Lead BCB’s analytics team to design impactful analytics projects, focusing on actionable insights that drive business performance across - Aligns data and analytics priorities with the business priorities of BCB. - Leads decision-making regarding which analytics cases are to be executed within BCB. - Guides the data strategy and -architecture that supports the execution of the data and analytics use cases for BCB. - Provide thought leadership on modern technologies such as AI and Gen-AI, collaborating with the Group Analytics team for alignment. - Develop self-serve analytics capabilities to empower more users within BCB with data-driven decision-making tools. - Support innovation by implementing new analytical approaches, staying updated with industry trends and advancements. **knowledge** - Relevant regulatory knowledge - Knowledge of banking regulations and cybersecurity best practices. - Deep understanding of banking systems, data analytics, and emerging technologies (e.g., AI, cloud) - Proficiency in data-driven decision-making and analytics platforms - Understanding of modernized engineering practices, agile methodologies, data, (cyber & information) security, AI / GenAI / ML - Experti