Retail Account Manager

2 days ago

Johannesburg, South Africa Talent Acquisition Consulting Full time

We are looking for an experienced Account Manager to join our growing Retail team. Our Retail team embed themselves as part of the client and work collaboratively to help their business grow. They do this by using our technology to help the client understand their own performance as well as the consumers spending habits. Being a part of this team means you are passionate about not only data but also what it can reveal to our retail clients.

Your responsibilities as an Account Manager will include;
**Exceptional day to day account management**
- Proven track record of successful account management in a retail environment
- Be able to deal with a fast paced, high stakes account.
- Excellent communicator and able to manage key relationships effectively.
- Be willing and able to have difficult conversations with both clients as well as internal stakeholders across various situations and teams.
- Willing to operate across a number of time zones to collaborate across the globe with key stakeholders and support teams (US, ZA, India, Europe)
- Be a true leader who inspires and motivates whilst leading a team and delegating tasks.
- Provide client support and deal with queries day-to-day.
- Manage client requests into actionable tasks and assign to relevant teams and team members
- Be proactive on task deadlines and client requests
- Give clear feedback to clients on progress and meeting summaries.
- Able and willing to be on-site at client every week.

**Strong strategic account management & growth**
- Scope to grow account and implement solutions
- Scope to upsell on account
- Able to set clear objectives with the executive team and work collaboratively to set a strategic direction to achieve these with client.
- Ensure the financial targets are on track and any deviation, or possibility of deviation, are addressed in a timely manner
- Be able to set boundaries with clients whilst fully entrenching yourself in the retail environment.
- Be both resilient and tenacious especially when there is pressure on achieving financial results or completing tech implementations.
- Manage existing client contracts and create new contracts for new projects, including scope clarification, gathering business requirements and providing commercial numbers.

**Technical**
- Planner, structured and hungry to grow account.
- Must have experience in a retail background and a passion for technology solution rollouts.
- Strong numeracy and analytical abilities in an FMCG environment
- Strong understanding of large tech project rollouts and process management
- Work with a Tech project manager and oversee current and future tech implementations across various teams: ETL, Modelling, QA,
- Project Management, Product Management, Business Services Team and Tech Support teams
- Manage continued platform QA checking and ensure that Support tickets are addressed.
- Plan and manage the UAT for new implementations.

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