Sales Consultant I

About us, purpose, experience and qualifications

**about us**:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

**purpose**:
Provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value adding FNB solutions within a dynamic environment, whilst adhering to policy and process.

**experience and qualifications**:

- Minimum Requirements : FAIS Compliant as prescribed by the Financial Services Board
- Relevant NQF 5 as prescribed by the Financial Services Board
- Regulatory Exam as prescribed by the Financial Services Board
- Preferred (Ideal) Qualification : An appropriate recognised business degree at NQF level 6
- Person must not be an unrehabilitated insolvent
- **additional requirements**:
**responsibilities**:

- Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Treat customers as you would want to be treated.
- Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Conduct myself in an ethical manner at all times.
- Take ownership of solving our customers problems or queries as efficiently and quickly as possible
- Adhere to the TCF (Treating Customers fairly) principles in all that you do.
- Meet and exceed monthly sales target.
- Maximize cross-sell opportunities identified aligned to customer needs based customer needs analysis.
- Use opportunities identified to increase market share.
- Ensure activities support cost containment and reduction.
- Optimize every customer interaction to migrate or convert customer to echannels and or encourage use of digital and self-service channels.
- Always comply with procedures and processes contained in the relevant business guidelines.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Contribute to the overall effectiveness and success of the team.
- Maintain an ability to adapt to ever changing business and customer needs.